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Connor & Gallagher OneSource · 20 hours ago

Customer Support Specialist

United States

Full-time

Remote

Entry Level

$60K/yr - $75K/yr

2+ years exp

Connor & Gallagher OneSource is recognized for its workplace culture and employee wellbeing, and they are seeking a Client Support Specialist I. This role focuses on providing multi-client support and assisting with multi-state payroll, requiring proficiency in UKG Ready and strong troubleshooting skills.

Financial Services

Growth Opportunities

Responsibilities

Serve as the primary support contact for troubleshooting and resolving issues related to payroll processing, time keeping, general ledger, reporting, and other client transactional work

Support and contribute personally to ensure accurate and timely processing of all aspects of multi-state payrolls across a diverse client base

Respond with urgency and professionalism to direct client requests (phone/email) as well as incoming support tickets

Maintain strong working relationships and build client rapport through timely, thorough, and clear communication

Prioritize and coordinate resolution of issues by utilizing technical knowledge and effectively engaging with appropriate internal and external resources across functional areas

Assist with system wide reconfiguration initiatives and updates for existing clients

Support process improvement programs and activities

Collaborate closely with the HRIS team to ensure ongoing knowledge sharing and consistent system administration