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National Baseball Hall of Fame and Museum · 1 day ago

Client Services Sales Manager

COOPERSTOWN, NY, US

Full-time

Onsite

Entry, Mid Level

$40K/yr - $50K/yr

2+ years exp

The National Baseball Hall of Fame and Museum is a unique institution dedicated to preserving the history of baseball. The Client Services Sales Manager oversees daily operations of facility rentals and group visits, ensuring exceptional client experiences while managing logistics, contracts, and proactive sales outreach.

EducationMuseums and Historical SitesNon Profit

Responsibilities

Serve as the primary point of contact for all group visit and facility rental inquiries, providing detailed information about Museum spaces, policies, and availability

Manage the group and rental calendar to avoid scheduling conflicts

Prepare and manage group and facility rental agreements, invoices, deposits, and final payments accurately and promptly

Coordinate all logistical aspects of group visits and events, including setup, breakdown, and vendor coordination, in collaboration with Visitor Services, Visitor Experiences, Maintenance, Security, and AV teams

Provide on-site event oversight, including during evenings and weekends to ensure compliance with Museum policies and client satisfaction

Book and confirm all internal and external group tours, including motorcoach groups, and site visits by tour operators

Partner with the Tourism Sales Manager to develop and implement tactics that drive increased group sales

Build and maintain positive, professional relationships with previous, current and potential clients, vendors, and community partners

Collaborate closely with clients to understand their goals and deliver exceptional, seamless experiences

Clearly communicate Museum policies to clients and vendors, ensuring adherence to guidelines that protect the Museum’s collections and reputation

Maintain accurate and up-to-date contact lists, client records, and reports in applicable software systems to ensure data integrity and usability

Support marketing and outreach efforts to promote group visits and facility rentals to new clients

Design, develop and deploy business strategies and initiatives that are creative, dynamic and impactful to increase group visit and facility usage

Maintain strong relationships with Convention & Visitors Bureaus (CVBs), Destination Marketing Corporation (DMC), regional businesses, schools, and civic organizations

Monitor industry trends and competitor activities to refine sales and rental strategies

Maintain organized records of agreements, financial transactions, and event documentation

Assist with group and rental-related reporting, billing, and budget tracking

Support general office administrative tasks, including filing, communications, and database management

Manage event photography and videography assets, ensuring appropriate permissions for marketing use

Assist with internal museum events and development initiatives as assigned

Qualification

Event planningClient relationsBudgetingMicrosoft OfficeBlackbaud (Altru) CRMOrganizational skillsCommunication skillsProblem-solving skillsTeam collaboration