NEOGOV · 2 days ago
CUSTOMER SERVICE REPRESENTATIVE- UTILITIES BILLING
Plantation, FL
Full-time
Onsite
Entry Level
$42K/yr - $74K/yr
1+ years expNEOGOV is a company that provides a variety of services, and they are seeking a Customer Service Representative for Utilities Billing. The role involves clerical and accounting work related to billing and collection of water and wastewater fees, handling customer inquiries, and maintaining accurate records.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Research and analyze data in order to determine actions to be taken against delinquent accounts timely and accurately, including establishing a payment plan
Assemble written summaries of account histories along with detailed account backup to support recommendations
Research and analyze data in order to assign account ownership. Research often involves property appraiser's website, land development code, etc. Review lease documents, property ownership records and other information; seek clarification from City Attorney when necessary
Research and analyze data in order to determine outstanding lien values. Determine appropriate charges are due to consumption vs. if no service is being utilized; calculation of lien amount includes the monthly accrual of interest, as well as the base charge determined by the meter size if there is no service utilized
Review and analyze billing register in order to produce bills to be mailed to customers
Administer and monitor payment plan agreements to ensure compliance with agreed upon terms. Conversations with account holders in a payment plan are clearly documented electronically in the system
Receive telephone inquiries regarding water bills as well as account specific information (outstanding balances, payment due dates, pending shut off dates)
Upload data from handheld meter reading equipment into billing system; troubleshoot data upload process to ensure all information transfers accurately (this may require contacting the manufacturer)
Analyze exceptions listings and notify meter readers and customers when it appears someone may have a leak
Process daily work orders for changes in service (door hangers, shut offs, meter changes, turn on service) by entering information into system, producing the correct documents for customer to sign, and conveying the work order to the appropriate meter reader or utilities staff
Provide centralized handling of NSF (not sufficient funds) returned checks for City departments, including creating a letter to the party indicating that the check was returned, as well as informing the departments that received the payment based on the endorsement of the returned check
Back up to cashier in Water billing which includes the following tasks: accepting payments and posting to water billing accounts, preparing daily deposit for water billing receipts; preparing deposits for other City department receipts; preparing bank bag for daily armored car pickup
Provide assistance to customers regarding payments made by credit cards and ACH; this assistance requires working knowledge of the customer interface for both of these electronic payment methods
Data entry of payments received which may require research in order to determine which account to apply payment to, especially for checks received from banks providing direct bill pay to customers
Receives and disposes of inquiries and complaints concerning water and wastewater services
Accepts payments and posting to water billing accounts, prepares daily deposit for water billing receipts
Prepares deposits department receipts; prepares bank bag for daily armored car pickup
Ability to assist customers in person and on the phone
Ability to operate a computer for preparing utility bills, work orders, verify customer accounts, check consumption history, update customer files and other related data
Types letters and routine correspondence. Operates standard office machines
Maintains relatively complex records and prepares various reports from records
Receives deposits on new accounts; collection of existing accounts, and maintains each respectively
Generates work orders for misreads and other related meter problems. Makes necessary adjustments to accounts in case of leaks, meter reading errors, etc
Prepares and maintains a list of delinquent accounts to be disconnected
Sort, distribute and file records and other information correctly
This position does not have final procurement authority
Research and analyze data in order to determine actions to be taken against delinquent accounts timely and accurately, including establishing a payment plan
Assemble written summaries of account histories along with detailed account backup to support recommendations
Performs related work as required and as directed
Qualification
Required
Knowledge of accounting and objectives, particularly as applied to utility and commercial accounting procedures
Some knowledge of water and wastewater operations, practices and procedures
Considerable knowledge of modern office practices and procedures
Knowledge of Microsoft Outlook
Knowledge of proper telephone etiquette and procedures
Ability to maintain and prepare relatively complex reports
Ability to perform daily work involving written or numerical data, and to make arithmetical calculations and computations with speed and accuracy
Ability to understand and carry out instructions and to complete work assignments correctly
Ability to use or rapidly learn to use computer in the preparation of utility bills, work orders, verifications of customer accounts, investigation of consumption history and the updating of related data
Ability to establish and maintain effective working relationships with other City employees, department officials and the general public
Skill in typing, computer work and the operation of standard office equipment
Graduation from a standard high school or an equivalent recognized certificate, supplemented by formal training or work experience in accounting, clerical work and public relations
Any equivalent combination of experience and training which provides the required knowledge, abilities and skills may be considered
Preferred
Bilingual speaker preferred
Benefits
Vacation
Holiday
Sick leave
Medical
Dental
Life insurance
Access to an onsite clinic offering exceptional care at no cost
Robust wellness program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase