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National Commission on Certification of Physician Assistants (NCCPA) · 2 days ago

Technical Support Specialist II

Johns Creek, GA, US

Full-time

Onsite

Mid Level

$55K/yr - $65K/yr

3+ years exp

National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. As a Technical Support Specialist II, you will provide daily administration and technical support for infrastructure services that facilitate operations for all end users, including help desk support and hardware/software lifecycle maintenance.

EducationGovernmentNon ProfitTraining

Comp. & Benefits

No H1B

Responsibilities

Provide comprehensive meeting support, including setup, real-time assistance, and event breakdown to ensure a seamless experience

Deliver help desk support by managing ticket triage, diagnosing issues, troubleshooting, and providing effective solutions for end users in alignment with established procedures

Manage end user hardware/software lifecycle maintenance by utilizing deployment tools to create and maintain system images to ensure efficient and consistent setup across devices, following the hardware rotation schedule, and carrying out prescribed asset management procedures

Collaborate with vendors, software providers, and third-party consulting services to address hardware and software issues. Administration of new hires, terminations, job transfers, etc. (IT portion), this includes system administration work in Active Directory users and computers, email system, phone system, physical access system, audio/video systems, etc

Conduct new hire onboard information technology familiarization orientation and end user training on hardware/software

Work with other team members to implement and maintain technology infrastructure solutions including wired and wireless computing, telephony infrastructure, etc. Install and monitor end point security solutions such as antivirus protection, Network Access Control, full disk encryption, web security, etc

Qualification

Help desk supportSystem administrationWindows Operating SystemsActive DirectoryTicketing systemsCustomer serviceProblem solvingTime managementInterpersonal skillsAdaptability

Required

Bachelor's degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered

At least three years of professional experience working in Information Technology

Your highly developed time management skills, systematic approach to organization/planning and keen attention to detail while managing multiple projects

Your excellent verbal and written communication skills with internal and external customers

Your interpersonal skills and ability to collaborate with cross-functional teams

Your ability to multitask and quickly adapt to changing/conflicting priorities as required

Aptitude for customer service, problem solving, exploring, and learning new technology