TFed - Taunton Federal Credit Union ยท 22 hours ago
Mortgage Servicing Specialist
Taunton, MA, US
Full-time
Onsite
Entry Level
$18.41/hr - $27.62/hr
1+ years expTFed - Taunton Federal Credit Union is seeking a Mortgage Servicing Specialist responsible for loan payment processing, administration, and member communication regarding open loans. The role involves maintaining mortgage information, ensuring compliance with policies, and conducting escrow analysis among other responsibilities.
BankingCreditFinancial ServicesInsuranceTechnical Support
Responsibilities
Maintains mortgage information including payment postings, updating member information, processing payoffs, curtailments, monthly billing statements, adjustments, account research, etc. Maintains knowledge and understanding of regulatory guidance. Ensures compliance with policy and procedure
Answers telephone enquiries from members on routine inquiries regarding payoffs, change of owner, note modifications, beneficiaries and other details of existing loans
Prepares and performs monthly and quarterly escrow disbursements. Conducts escrow analysis. Researches and answers inquiries on escrow accounts. Acts as liaison with servicing vendors
Responsible for monthly interest rate adjustments. Ensure notices are accurate and sent out in a timely manner. Answers all inquiries related from members and staff
Processes secondary market sales of mortgage loans. Ensures compliance with Credit Union policy and procedure
Conducts annual HELOC reviews, ensuring compliance with policy and procedure
Prepare routine letters to members. Prepare reports as directed and assist in preparation for audits
Performs other job related duties as assigned
Qualification
Required
One year to three years of similar or related experience
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program
Microsoft Office proficiency
Excellent communication skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Full upper extremity range of motion
Full lower extremity range of motion
Continuous: Hearing, talking, sitting
Frequent: Standing, use hands and fingers to handle or feel
Occasional: Walking, reaching with hands and arms, stooping and crouching
Company
TFed - Taunton Federal Credit Union
At TFed, we are committed to offering an extensive range of products and services designed specifically with you in mind! We want to make your banking experience as easy as possible by giving you convenient access to manage your accounts on the go, all while providing you with the latest and greatest banking technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R
Robyn Oresto
Vice President, Controller
Recent News
2022-02-24
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