University of Maryland Medical System · 4 days ago
Ambulatory Practice Coordinator II
Baltimore, MD
Full-time
Onsite
Entry Level
$18.93/hr - $27.31/hr
1+ years expUniversity of Maryland Medical System is a nationally recognized academic medical center seeking an Ambulatory Practice Coordinator II. The role involves performing scheduling, pre-authorization, and administrative activities for patients while ensuring accurate registration and coordination of care.
Hospital & Health Care
Responsibilities
Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures
Schedules outpatient tests and procedures as required
Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system
Creating, preparing, and coordination of outgoing referrals
Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate
Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information
Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking
Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment
Assists with office supply tracking and ordering
Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system
Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival
Precepts Ambulatory Practice Coordinator I
Inventory and ordering of supplies for practice while being mindful of office budget
Participates in mock, regulatory, and accreditation surveys
Actively assists patients with MyPortfolio engagement and education
Qualification
Required
High School Diploma or equivalent (GED) is required
Minimum of one year of general clerical and/or administrative experience required, preferably in a healthcare setting
Knowledge of health insurance plans including Medicare and Medical Assistance
Proficiency with computers is required
Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation
Ability to complete intake information and/or other documentation and respond promptly to instructions given
Effective listening skills with the ability to listen and understand patient information and translate it to written and electronic documentation
PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system
Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff
Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues
Ability to work independently and respond effectively under stress and pressure
Ability to prioritize and manage numerous tasks in different stages of completion
Ability to observe and apply relevant hospital and departmental policies and procedures
Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served
Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs
Preferred
Proficiency with registration and scheduling and call center software
Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners
Company
University of Maryland Medical System
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization.
10001+ employees
H1B Sponsorship
University of Maryland Medical System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (15)
2023 (18)
2022 (9)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kenneth Kozel
President and CEO
Hank Franey
Executive Vice President and CFO
Recent News
2023-06-30
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