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Omni Hotels & Resorts · 22 hours ago

Spa Concierge (Full-time)

Paradise Valley, AZ

Full-time

Onsite

New Grad, Entry Level

Omni Hotels & Resorts operates the Montelucia Resort and Spa, a luxurious establishment located at the foot of Camelback Mountain. The Spa Concierge plays a vital role in ensuring guest satisfaction, providing exceptional service, and managing appointments and retail interactions within the spa.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

To work as part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives

Book and confirm appointments, greet guests, provide tours, beverages and check in and check out guests

Up-sell, cross-sell and pre-sell services and products

Relay with confidence both product and service benefits to guests

Assist guests in retail area as needed

Work closely with Spa Manager to communicate spa goals & objectives, policies and procedures, prices, and relevant information to staff

Ensure all guest challenges are resolved in a timely manner and management is made aware of situation

Ensure retail display inventory levels are accurate and shelves are dust-free

Ability to open, close and work closely with cash handling procedures

Assist with closing of all retail sales at front desk

Maintain an accurate shift log so that all noteworthy items that are needed to be known by a following shift or management are fully noted

Assist team and managers with miscellaneous duties

Ability to set up, break down and maintain beverage bars in lounges and fitness facility