Customer Success Manager, Enterprise Accounts jobs in United States
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Joveo · 3 weeks ago

Customer Success Manager, Enterprise Accounts

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$110K/yr - $130K/yr
date6+ years exp

Joveo is transforming recruitment marketing with its AI-powered platform, and they are seeking a Customer Success Manager for Enterprise Accounts. The role involves managing a portfolio of complex enterprise accounts, focusing on revenue retention and expansion while driving client success and engagement across Joveo’s product suite.

AdvertisingArtificial Intelligence (AI)Human ResourcesMachine LearningRecruitingSaaS
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Growth Opportunities
Hiring Manager
Shantanu Bhombe
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Responsibilities

Steward revenue retention and growth through success planning, ROI storytelling, and proactive risk management; keep forecasts grounded in performance and outcomes
Orchestrate renewals and expansion proposals focused on solving client problems; align scope and pricing to objectives, and negotiate to close with Finance/Legal support
Build multi-threaded relationships up to VP/CXO; run MBRs/QBRs/EBRs and executive governance cadences
Create success plans with measurable KPIs; proactively identify risks and manage escalations
Drive adoption and outcomes across Joveo’s full solutions suite; align use cases to client goals
Translate data into ROI narratives; recommend mix/budget/pacing optimizations and test-and-learn roadmaps
Orchestrate CSEs, Publishers, Product, Analytics, and Marketing to deliver against plan and SLAs
Capture and synthesize Voice of Customer; participate in UATs and influence the roadmap
Monitor usage, CSAT/NPS, and stakeholder sentiment; develop references, case studies, and champions
For new implementations or expansions within your portfolio, partner with onboarding through discovery/UAT and ensure a smooth transition to steady state and ongoing cadence

Qualification

B2B SaaS experienceRevenue retention strategiesExecutive engagementHealthcare industry experienceAnalytical skillsProgram managementStorytellingOrganizational skillsNegotiation skills

Required

6–10 years managing strategic/enterprise customers in B2B SaaS (HR tech/recruitment marketing preferred)
Proven record of hitting retention and expansion targets while owning commercials independently (renewals, pricing, negotiation, close)
Operates independently in complex, matrixed environments; minimal oversight required
Executive presence and storytelling; able to simplify complexity and drive decisions
Strong analytical skills; proficient in Excel (pivot tables, charts) and building clear, outcome-focused presentations
Organized, resourceful, and calm under pressure; excellent prioritization and program management

Preferred

Healthcare industry experience (health systems, hospitals, payers, or healthcare staffing) strongly preferred

Benefits

Competitive salary
Stock options
Comprehensive benefits package

Company

Joveo

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Glassdoor4.0
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AI-Powered Fully-Integrated Recruitment Marketing Platform
dateFounded in 2017
location
Menlo Park, California, USA
people-size201-500 employees
web-link
https://www.joveo.com/

Funding

Current Stage
Growth Stage
Total Funding
$17.5M
Key Investors
Nexus Venture Partners
2019-10-01Series B· $12.5M
2018-02-07Series A· $5M

Leadership Team

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Kshitij Jain
Founder & CEO
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A
Ankur Goel
Head of Product

Recent News

GlobeNewswire
Joveo Introduces Workday Design Approved Integration for its AI Job Advertising Platform
2026-01-23
Joveo, Inc
Joveo Unveils AI Staffing Advisor: The Industry’s First Staffing Superintelligence Platform
2025-12-02
Joveo, Inc
Joveo Recognized as a Leading AI Vendor in Fosway's 2025 AI Market Assessment for Talent Acquisition
2025-09-19
Company data provided by crunchbase