Summa Health · 19 hours ago
Computer Support Helpdesk Analyst
Greater Cleveland
Full-time
Onsite
Entry Level
$23.75/hr - $28.49/hr
2+ years expSumma Health System is recognized as one of the region’s top employers, known for its culture and commitment to excellent service. The Customer Support Helpdesk Analyst serves as the first responder to IT-related problems, providing troubleshooting and coordination to resolve issues for end users.
Health CareMedicalNon Profit
Responsibilities
Acts as the Customer facing ambassador of IT&S, working with the customer to accurately and concisely document issues and resolutions
Performs initial troubleshooting and remediation activities and escalates to second tier support for more complex problems
Logs, tracks, monitors, and escalates issue tickets in the IT Service Management platform
Coordinates resources needed to resolve issues
Contributes to knowledgebase
Qualification
Required
Associate's degree in computer science or related field or equivalent combination of education and/or experience
Two (2) years of experience working in a large IT network environment (over 2,000 users) or equivalent education
Or completion of 6 month internship with Summa Health's Information Technology Services Department
Proficient in working with Windows operating system
Proficient in working with end user computer equipment
Two (2) years' experience working with computer Helpdesk call tracking systems
Good working knowledge of iOS devices
Good working knowledge in Microsoft Office Suite of products and web browsing applications
Working knowledge of a virtualized environment
Analytical skills to evaluate hardware and software problems. Able to formulate and carry out plans to resolve problems
Ability to monitor personal work assignments and complete them within set timelines. Engages additional support from technical staff or management to accomplish objectives effectively
Ability to establish and maintain harmonious working relationships with those contacted in the course of work
Ability to cite hardware, software, security, and Internet policy to end users and refer them to appropriate resources with questions
Works independently within the boundaries of their work queue assignments and timelines
Ability to work well within a team environment
Assumes accountability for demonstrating behaviors consistent with customer service policy
Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity
Medium: Exerts 20-50 pounds of force occasionally and/or 10-25 pounds of force frequently, and/or a negligible amount of force continuously to move objects
Preferred
Certificates in computer/networking field preferred
ITIL Foundation training would be preferred
Benefits
Basic Life and Accidental Death & Dismemberment (AD&D)
Supplemental Life and AD&D
Dependent Life Insurance
Short-Term and Long-Term Disability
Accident Insurance, Hospital Indemnity, and Critical Illness
Retirement Savings Plan
Flexible Spending Accounts – Healthcare and Dependent Care
Employee Assistance Program (EAP)
Identity Theft Protection
Pet Insurance
Education Assistance
Daily Pay
Company
Summa Health
Summa Health is a non-profit medical care that offers orthopedic, weight management, sleep medicine, mental, and digestive health services.
5001-10000 employees
H1B Sponsorship
Summa Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (2)
2022 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$14.6M2024-01-17Acquired
2020-02-07Grant· $1.5M
2019-11-21Grant· $2.1M
Leadership Team
Cliff Deveny
President/CEO
Recent News
2025-11-27
Mobihealthnews
2025-11-08
2025-11-02
Company data provided by crunchbase