Apply on Employer Site

Spectrum · 2 days ago

Call Center Customer Solutions Sales Rep - $18 per Hour Plus Commission & Incentive

Overland Park, KS

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18.01/hr

0+ years exp

Spectrum is a leading company in cable communications, seeking Client Solutions Representatives to enhance customer satisfaction and drive revenue growth. In this role, you will support customer retention efforts and upsell services while meeting call handling metrics and addressing customer inquiries.

Digital EntertainmentInternetTelecommunications

Responsibilities

Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy

Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers

Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints

Mastering order processing within the billing system for retained accounts, new sales, and account lookups

Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Qualification

Customer service experiencePhone sales experienceCable productsEnglish communicationAdaptabilityProblem-solvingFlexibility

Required

High school diploma or equivalent

6 months of customer service or phone sales experience to enhance customer satisfaction and retention

Knowledge of cable communications products: TV, internet, and telephone

Strong English communication skills

Flexibility for variable hours, including weekends and holidays

Adaptability and problem-solving in dynamic environments

Preferred

1+ years of call center experience

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees