Support Desk Engineer jobs in United States
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Five Nines ยท 21 hours ago

Support Desk Engineer

positionLincoln, NE
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Five Nines Technology Group, LLC is a rapidly growing company based in Nebraska, dedicated to providing exceptional customer service in the IT support domain. The Support Desk Engineer will be responsible for resolving technical issues, providing support for backup solutions, and ensuring high levels of customer satisfaction through effective communication and service ticket management.

Information ServicesInformation TechnologyManagement Information Systems
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Growth Opportunities

Responsibilities

Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Qualification

Operating systems knowledgeTechnical issue diagnosisCustomer service skillsSupport tools understandingCommunication skillsMulti-taskingTeamworkSelf-motivation

Required

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast pace environment
Ability to work in a team environment and communicate effectively

Benefits

Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short term disability insurance
401K plan with company match
3 weeks PTO

Company

Five Nines

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Five Nines is an information technology company that specializes in IT services and solutions.
dateFounded in 2006
location
Lincoln's New Salem, Illinois, USA
people-size201-500 employees
web-link
https://fivenines.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
SNH Capital Partners
2022-12-01Private Equity

Leadership Team

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Brad O'Dell, BSIE, MBA
Chief Operating Officer
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Michael Bone
Chief Revenue Officer (CRO)
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Recent News

pressrelease.com
SNH Capital Partners Completes Strategic Investment in Five Nines
2025-04-07
Company data provided by crunchbase