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Zensar Technologies · 2 days ago

SERVICE DESK-SERVICE DESK

Boston, MA

Full-time

Onsite

Mid Level

3+ years exp

Zensar Technologies is a people-oriented technology company focused on helping clients thrive in a complex digital world. They are seeking a Service Desk professional to analyze user requirements, improve existing systems, and support technical design and testing processes.

ConsultingIT ManagementOutsourcingSoftware

No H1B

Responsibilities

Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations

Gather business requirements for enhancements to computer system/applications

Prepare technical design documents based on business requirements and prepare data flow diagrams

Implement new design as per technical specifications

Develop test plans and conduct unit and integration testing

Conduct user acceptance testing with client/end user and fix any issues raised

Participate in code deployment and coordinate with different infrastructure teams during go-live, post production, and continued support of end product

Qualification

Windows Technical SupportActive Directory (AD)ITSM Ticketing ToolsWindows 10Remote Desktop ApplicationsMS Office SuiteWeb Application KnowledgeVPN Knowledge