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Iridium · 1 day ago

Senior Network Operations Analyst

Tempe, AZ

Contract

Onsite

Senior Level

5+ years exp

Iridium is an award-winning and innovative satellite communications company that provides voice and data connectivity worldwide. They are seeking a Senior Network Operations Analyst to monitor, maintain, and support Iridium Gateways and remote site equipment, ensuring timely resolution of network and service issues in a 24x7x365 environment.

MobileWireless

No H1B

U.S. Citizen Only

Responsibilities

Contribute to the team, in a technically knowledgeable and experienced capacity, in monitoring, testing, and upgrading of cloud-based Gateway network elements

Identify system/service anomalies and troubleshoot with urgency

Respond to alerts in a timely manner and initiate corrective actions to restore network services

Coordinate fault resolution with Iridium Engineering teams, various managers/leaders, and vendor support

Document, prioritize, and drive resolution of system and service issues

Create, validate, and update technical procedures

Support troubleshooting of customer trouble tickets, serving as an escalation point and, in some cases, as a subject matter expert

Collaborate with various subject matter experts within the company to draft, update, and organize technical training guides, job aids, and procedural documentation to ensure staff are equipped with the knowledge and resources needed to perform network control operations effectively

Perform other duties and responsibilities as may be assigned by management

Qualification

AWS cloud systemsNetwork operations experienceLinux command lineTechnical industry certificationProfessional developmentCommunication skillsProblem-solvingAdaptabilityTime management

Required

Bachelor's degree in Telecommunications, Computer Science, or related discipline; OR equivalent, relevant experience in lieu of degree

5+ years of relevant, proven experience working with AWS cloud systems

Previous experience working in a network operations capacity and/or NOC environment

Intermediate knowledge of Linux command line skills

Strong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issues

Have confidence and be able to establish valuable relationships with others, including higher levels of leadership

The ability to think outside the box to help solve problems, with the humility to ask for help when needed

Adaptability to a dynamic environment and the readiness to take on any new tasks

A strong motivation to achieve outcomes and results

Capable of handling multiple tasks at once and completing them on time

An eagerness to develop professionally, continuously learn, and share knowledge with others

NOTE: This is a fully onsite position requiring in-office attendance 5 days a week, excluding flexibility for remote or hybrid work

NOTE: The selected candidate will complete initial training on a Monday–Friday, daytime schedule Following successful completion of training, the role will transition to assignment on a swing or night shift (B or C shift) and participate in an on-call rotation, in accordance with operational requirements

Be able to work in a 24x7x365 environment

Be on call to support major network issues

Be able to travel up to 10%

Be able to lift up to 25 pounds

This position directly performs under, supports, or is exposed to a U.S. government contract. To comply with the requirements of that U.S. government contract, applicants for this position must be U.S. citizen