Apply on Employer Site

Pioneer · 1 day ago

Resource Center Specialist

Las Cruces, NM

Full-time

Onsite

Entry Level

$16/hr - $18/hr

1+ years exp

Pioneer Bank is a community-focused bank dedicated to making a positive difference in the lives of its customers. They are seeking a Resource Center Specialist to assist customers with account inquiries and issues, while also performing general clerical duties and managing various banking solutions.

BankingFinancial ServicesInsuranceWealth Management

Responsibilities

Assisting customers with all questions and issues related to their accounts via phone

Using extensive knowledge of products and services regularly

Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement

Handling retail internet banking solutions, customer phone services, branch reports, and file maintenance

Managing mobile banking solutions, bill pay solutions, and business internet banking solutions

Addressing Visa card issues, including foreign authorizations and disputes

Processing ACH/check stop payments and check orders

Qualification

Customer serviceBasic computer skillsCommunication skillsInterpersonal skillsEmpathyClerical duties10-key calculator

Required

High school diploma or equivalent

Ability to use a computer keyboard and a 10-key calculator by touch

Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor

Strong communication and interpersonal skills

Basic computer skills

Preferred

Having at least 1 year of relative job experience is a plus!

Benefits

Medical, dental, vision, and life insurance

401(k)

Paid time off (PTO)

Paid holidays

Tuition reimbursement

Company

Pioneer

Pioneer is a full-service financial institution serving individuals, businesses, and communities with twenty-two locations throughout New York’s Capital Region.

Founded in 1889

Albany, New York, USA

201-500 employees