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CallRail · 1 day ago

Senior Account Manager (Growth & Expansion)

Atlanta, GA (Hybrid)

Full-time

Hybrid

Mid, Senior Level

2+ years exp

CallRail is scaling, and they are seeking a Senior Account Manager to join their strategic growth initiative. This role focuses on proactively identifying upsell opportunities for their AI product suite, particularly the Voice Assist product, while maintaining strong pipeline management in Salesforce.

AdvertisingAnalyticsBusiness IntelligenceSmall and Medium Businesses

Comp. & Benefits

Responsibilities

Revenue Expansion: You won't just wait for free trial opportunities. You will proactively identify and close upsell opportunities, moving clients from standard call tracking to our premium AI suite

Capitalize on Voice Assist Demand: You will drive the continued expansion of Voice Assist, acting as a subject matter expert to demonstrate how automated agents and AI transcription drive immediate ROI for businesses

Strategic Prospecting: You will execute targeted outbound campaigns to existing accounts, identifying the best segmentation lists and optimizing Outreach.io sequences to uncover dormant revenue

Pipeline Mastery: You will maintain impeccable hygiene in Salesforce, managing accurate contact, lead, opportunity, and activity data to forecast your performance reliably

Qualification

B2B Sales experienceSalesforce proficiencyUpsellCross-sellSales engagement toolsAI knowledgeCross-Functional CommunicationGrit & Agility

Required

2-3+ years of B2B Sales experience, preferably in SaaS or Marketing Technology (MarTech)

Experience in an Account Management or Full-Cycle Sales role is required

Cross-Functional Communication: You are a skilled bridge-builder who can translate customer feedback and market opportunities into clear, actionable insights for our Product and Marketing teams

Proven track record of hitting or exceeding quota, specifically with upsell, cross-sell, or expansion targets

Experience with Salesforce is required

A strong interest in Artificial Intelligence and an ability to explain complex technical concepts to non-technical buyers

You are comfortable in a high-velocity environment

You understand that success comes from a balance of strategic thinking and high-volume daily execution