FIELD TECHNICIAN II (BUREAU OF TECHNOLOGY) SEIU 73 jobs in United States
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Cook County Government · 19 hours ago

FIELD TECHNICIAN II (BUREAU OF TECHNOLOGY) SEIU 73

positionChicago, IL
timeFull-time
remoteHybrid
seniorityMid Level
money$47.81/hr - $47.81/hr
date4+ years exp

Cook County Government is responsible for various administrative functions and is seeking a Field Technician II to support the Offices Under the President. The role involves managing projects and providing technical support including installation, troubleshooting, and repairs of hardware and software.

GovernmentNon ProfitResidential
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Responsibilities

Support Offices Under the President (OUP) by managing multiple projects and tasks
Provide installation, configuration, troubleshooting, hardware repair, and deployment of end-user hardware and software
Lead and provide onsite troubleshooting, deployments, and repairs at Cook County locations
Perform problem identification and root cause identification, and monitor the situation while advising departmental liaisons with next steps in the process
Perform other related assignments and duties as directed

Qualification

Microsoft 0365 SuiteWindows 10Active DirectoryITSM toolsCompTIA A+CompTIA Network+Remote troubleshooting toolsCustomer serviceProblem-solvingProject management

Required

Possession of a High School diploma or General Education Development (GED) certificate with six (6) years of work experience as a Field Technician is required
Experience as an administrator of Microsoft 0365 Suite and Windows 10 platform is required
Experience utilizing Active Directory is required
One (1) year of experience utilizing ITSM/incident management tools such as Cherwell, ServiceNow, Jira, or ZenDesk is required
Valid driver's license and proof of automobile insurance is required
Graduation from an accredited college or university with an Associate's degree with four (4) years of work experience as a Field Technician is required
Graduation from an accredited college or university with an Bachelor's degree with two (2) years of work experience as a Field Technician is required

Preferred

Possess one of the following certifications: CompTIA A+, CompTIA Network+, MCP, or Google IT Support Professional is preferred
Experience utilizing remote troubleshooting tools such as LogMein, Bomgar, and Team Viewer is preferred

Benefits

Medical, Dental, and Vision
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
Voluntary Benefits
You May Qualify for the Public Service Loan Forgiveness Program (PSLF)

Company

Cook County Government

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Cook County Government is a government agency that provides resident services.
dateFounded in 1831
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
https://www.cookcountyil.gov/

Funding

Current Stage
Late Stage
Total Funding
$1.1M
Key Investors
U.S. Department of Energy Solar Energy Technologies Office
2023-06-13Grant· $1.1M

Leadership Team

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Tanya S. Anthony, PMP
Chief Financial Officer
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Alesia Hawkins
Deputy Chief Procurement Officer
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