Ann & Robert H. Lurie Children's Hospital of Chicago · 22 hours ago
Patient Service Representative III
Westchester, IL
Full-time
Onsite
Mid Level
$21/hr - $32.55/hr
3+ years expAnn & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care and is seeking a Patient Service Representative III. This role involves performing tasks related to patient registration, assisting in staff recruitment, and serving as a resource for the Point of Service staff while ensuring optimal patient care and customer service.
ChildrenHealth CareHospitalMedical
Responsibilities
Performs all tasks of the Patient Service Representative II role including pre-registration as well as full registration
Ability to work all ambulatory areas within their scope
Documents new employee orientation
Assists with other personnel and administrative duties and responsibilities as assigned by the Manager, Ambulatory Support
Performs all functions at the point of service areas
Assists the manager in recruiting staff and filling vacancies
Assist manager with quality and productivity monitoring
Trainer for process (non Epic) changes
Serves as a resource person and role model for Point of Service staff during clinic hours
Handles escalated or complicated issues; recognizes and reports variance of workflow and daily operations
Order supplies for areas within their scope
Monitors exchange of information between the point of service areas, physician offices, central registration, and other teams
Identifies and addresses the continuing education/training needs of staff
Ensures that staff appropriately reviews registration information, modification of demographic information, etc. in Cadence system
Is knowledgeable and adept at using the Epic software
Acts as the primary resource for problem solving in the clinics on a day-to-day basis
Identifies goals and objectives for performance improvements needed in order to provide the best patient care, optimum customer service and improve physician satisfaction
Provides input on performance evaluations
Other job functions as assigned
Qualification
Required
High school diploma; some college preferred
A minimum of 3 years of experience in day-to-day function of physician office practice, including knowledge of insurance coverages, and problem solving skills
Must possess excellent communication, leadership and organization skills
Ability to routinely make daily operation decisions, ability to translate concepts into actions and demonstrate sound judgment and reasoning skills
Demonstrates customer sensitivity, initiative, and good judgment and sets high goals and standards of performance for self and the organization
Experience with Epic or other medical management software
Must be willing to drive to satellite locations on a regular basis as applicable
Preferred
4 years of experience in day-to-day function of physician office practice preferred
Benefits
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program
Company
Ann & Robert H. Lurie Children's Hospital of Chicago
Ann & Robert H. Lurie Children's Hospital of Chicago is the largest pediatric healthcare provider in the region with a 130 year legacy of excellence.
1001-5000 employees
H1B Sponsorship
Ann & Robert H. Lurie Children's Hospital of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (19)
2023 (30)
2022 (16)
2021 (17)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$13.95MKey Investors
Baby Safety FoundationNational Cancer InstituteAce Hardware
2025-10-07Grant
2024-11-04Grant· $3.7M
2019-09-27Grant· $0.25M
Leadership Team
Audrey Rosenblatt
Director Advanced Practice Anesthesia Services
Recent News
2025-10-07
2025-07-16
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