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Windward · 6 days ago

ServiceNow Certified Platform Administrator

Herndon, VA

Full-time

Onsite

Entry, Mid Level

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions. They are seeking a ServiceNow Certified Platform Administrator to manage and maintain their ServiceNow platform, collaborate with engineers and product managers, and provide end-user support and training.

ConsultingInformation TechnologyManagement Consulting

H1B Sponsor Likely

Responsibilities

Monitor the health, administration, and usage of ServiceNow, its applications, and mid-servers

Optimize stability and usability of ServiceNow through regular application maintenance

Collaborate with team members to design best solutions for technical issues

Troubleshooting and resolving technical issues on the platform, including diagnosing and resolving incidents and problems, investigating and resolving system errors and providing timely resolution to end users

Leads platform upgrade planning and execution

Manage instance security: user/group access, administration, access control lists, etc

Ensure instance is in compliance with various regulatory frameworks including SOX, ISO, SOC-1, etc

Provide support for products released by the team

Automate certain UAT processes to more reliably detect code defects

Routinely audit the environment to ensure sensitive data is being handled appropriately

Serve as the SME/point of contact for base instance integrations, table APIs, data imports, etc

Assist in the documentation of ServiceNow configurations, customizations and processes for reference and knowledge sharing purposes

Provide end-user support and training, including creating user documentation and delivering training sessions, to help users effectively utilize the ServiceNow platform

Stay updated with the latest ServiceNow features, functionalities and best practices, and continuously improve skills and knowledge related to ServiceNow administration

Qualification

ServiceNow Certified AdministratorServiceNow platform conceptsJavaScriptHTMLCSSAgile principlesProblem-solving skillsAttention to detailCommunication skillsTeamwork

Required

Bachelor's degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training

ServiceNow Certified System Administrator or equivalent experience navigating and performing administration tasks on platform

Solid understanding of ServiceNow platform concepts, including forms, workflows, UI actions, business rules, and integrations

Basic knowledge of scripting languages like JavaScript, HTML, and CSS

Ability to work independently and in a team, with good problem-solving skills and attention to detail

Experience presenting both verbal and written ideas to colleagues, stakeholders & cross-functional teams

Detail-oriented with the ability to quickly assimilate and apply new concepts, business models, and technologies

Ability to manage multiple concurrent projects - Strong communication skills, both written and verbal is required

Foundational understanding of Scrum and Agile principles & ceremonies

Benefits

Medical

Dental

Vision

Flexible Spending Accounts

Short Term Disability

Long Term Disability

Life Insurance and AD&D

The option to purchase additional Life Insurance and AD&D

Paid Time Off

Personal Leave

Holidays

401(k) plan with company match

Work/life balance

Company

Windward

Imagine workflows that work flawlessly. Integrations that align effortlessly. Data that delivers in real-time. This is flow.

Founded in 1997

Herndon, Virginia, USA

51-200 employees

http://www.windward.com

H1B Sponsorship

Windward has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)