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Dillard's · 2 days ago

Sales Support Manager

Beavercreek, OH

Full-time

Onsite

Mid Level

$47K/yr - $75K/yr

Dillard's, Inc. is a retail company seeking a Sales Support Manager to lead and manage a high-performance team. The role involves overseeing team productivity, providing coaching and feedback, and ensuring exceptional customer service while maintaining operational efficiency.

E-CommerceFashionMen'sRetailWomen's

Responsibilities

To participate in the selection of a high performance team

To maintain a high performance team through educating, coaching, motivating, and appraising performance

To set, communicate, and monitor your team's productivity and service goals, monitor associate productivity and service levels, and provide on-going feedback

To manage the team's schedule within budgeted hours and based on business needs

To assign sales support associates day-to-day tasks and direct their work

To exercise independent judgement in the hiring, promoting, assignment, and compensation of your team, and in conjunction with the Store Manager and Assistant Store Manager to effectively recommend such action

To recommend and administer discipline up to and including discharge, in coordination with the Store Manager and Assistant Store Manager

Responsibilities also include serving as your team's leader by modeling and instructing all sales support functions and achieving the highest levels of service indicators

It is the responsibility of this position to perform other related work, tasks, or duties as assigned by the Store Manager and Assistant Store Manager

Qualification

Customer serviceLeadershipTeam managementTime managementRelationship buildingComputer savvyCommunication skillsMotivationAttention to detail

Required

High School diploma or equivalent experience

Outstanding customer service and communication skills

Ability to build positive and productive relationships—with clients, management and team

Exhibits sound business judgment and agility

Demonstrates leadership ability; proven ability to manage, develop and motivate others while driving company objectives

Prior selling, customer service and leadership experience required

Superior time management skills

Highly motivated and results orientated

High attention to detail and organizational ability

Computer savvy

Regular attendance is required with the ability to work overtime as needed

Must be able to stand for lengthy and continuous periods totaling up to 8 hours per day

Must be able to lift up to 15 lbs. on a regular basis

Must be able to bend, stoop, squat and stretch to stock and retrieve merchandise

Requires ability to operate a computer terminal, as well as grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, hearing, speaking, and visual acuity

Talking and hearing occur continuously in the process of interacting with employees and customers

Vision occurs continuously in the process of merchandising, and interaction with customers

Requires manual dexterity to perform product demonstrations with customers

Requires a level of personal hygiene conducive to close personal contact with cosmetic customers