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Turner Construction Company · 1 day ago

IS Business Support Analyst HQ

Philadelphia, PA

Full-time

Hybrid

Mid, Senior Level

$102K/yr - $157K/yr

5+ years exp

Turner Construction Company is seeking an IS Business Support Analyst to provide and manage process and technical solutions for assigned functional business areas. The role involves managing service desk tickets, supporting various software applications, and ensuring adherence to internal operations.

Building MaterialConstruction

H1B Sponsor Likely

Responsibilities

Manage processes and technical systems for assigned functional business area, as member of Information Services (IS) Service Desk team

Adhere to and guide others to follow standard internal operations for IS and Business Analyst (BA) function

Contribute to standard internal procedures to support management of assigned functional business area process controls

Manage and assess assigned functional business area incident requests within ticketing system, oversee ticketing system documentation, delegate tickets to assigned team members or other IS support resources, and resolve escalated tickets

Provide support for SAP Operations & Estimating software, including the T4 Forecasting application, T4 Precon application, Procore Change Management, HANA/Data Lake Reporting and Docusign

Provide end-user support (independently or with BA or IS cross functional teams) to assist with timely incident responses and solutions for assigned functional business area and document incidents in ticketing system

Create messages for technology system process changes and outages and distribute communications; provide updates and resolution details to end-user community

Escalate Turner security compliance and standards matters as required

Assess service incident volume, topics, and end-user satisfaction for assigned functional business area. Apply continuous improvement concepts and practices to optimize incident management and enable teams to work efficiently

Document and update standard internal process area procedures to support management of business process controls

Perform analysis of trends and root causes of end-user incidents and recommend system and/or process changes to address issues

Work with end-users to elicit requirements for enhancements and changes to assigned functional area systems

Develop test scripts, facilitate and execute testing and document results for changes to assigned functional area systems

Develop and maintain end-user support resources, (e.g., training materials and FAQ’s) to provide support and self-service capabilities for end-user community

Facilitate functional business area topic-specific training events to educate end-users on policies, procedures, technology, and best practices

Continually learn and acquire knowledge within assigned functional area and share best practices with Business Analyst team

Apply continuous improvement concepts and practices to work efficiently, enhance programs, coordinate and reduce waste

Other activities, duties, and responsibilities as assigned

Qualification

SAP Operations & EstimatingT4 Forecasting applicationSQLMicrosoft Power PlatformProject managementCustomer service skillsAnalytical skillsOrganizational skillsInterpersonal skillsCommunication skills

Required

Associate's Degree (or in pursuit of Bachelor's Degree or with Bachelor's Degree) from accredited degree program in functional business area (e.g., Construction, HR, Finance, Accounting, Marketing, Computer Science, Operations, Management) and minimum of 5 years of related experience in related functional business area, or equivalent combination of education, training, and experience

Working knowledge of current system and software capabilities in operations

Proficient business acumen and knowledgeable with assigned functional business area processes

Exceptional organizational skills with attention to detail

Excellent customer service delivery skills

Demonstrate effective decision-making skills with analytical and problem-solving mindset

Demonstrate interpersonal skills and collaborative teamwork with individuals across organizational levels

Professional and clear verbal and written communication skills

Ability to communicate to non-technical audiences and tailor communications appropriately

Experience using continuous improvement principles and concepts

Work calmly under pressure and with tight deadlines

Supervisory experience, able to delegate and guide others

Project management experience, able to prioritize and manage concurrent activities for self and others

Proficient computer skills, Microsoft Office suite of applications, and collaboration tools

Preferred

Experience as a cost analyst or proficiency in the T4 Forecasting application is a plus

Experience with or interest in learning SQL, low-code/no-code tools (e.g., Microsoft Power Platform), scripting, or developing custom applications is a plus

Company

Turner Construction Company

Glassdoor4.2

Turner is a provider of construction services committed to making a difference in the lives of people.

Founded in 1902

New York, New York, USA

10001+ employees

http://www.turnerconstruction.com

H1B Sponsorship

Turner Construction Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (71)

2024 (59)

2023 (44)

2022 (53)

2021 (47)

2020 (49)