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Akkodis · 4 days ago

Desktop Support Specialist

Austin, Texas Metropolitan Area

Contract

Onsite

Entry Level

$21/hr - $23/hr

1+ years exp

Akkodis is seeking a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. The role involves troubleshooting IT problems, responding to user inquiries, and ensuring effective communication and resolution of issues.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Respond to user inquiries via phone or remote session, providing support for computer software and hardware issues with a focus on customer service and technical resolution

Utilize software tools for remote management, troubleshooting, asset management, patch management, and antivirus operations

Participate in the help desk ticket dispatch rotation to ensure prompt handling of support requests

Install and perform repairs on hardware, software, and peripheral equipment in accordance with design and installation specifications

Document daily support activities, including communication transactions, issues encountered, actions taken, and installation activities

Evaluate software and hardware, making recommendations for upgrades or improvements

Perform user account password resets and support user onboarding by setting up equipment, installing cables, operating systems, and required software

May create and manage Active Directory user accounts, Microsoft Exchange mailboxes, and distribution groups

May develop and distribute user documentation, training materials, and standard operating procedures

May provide training to users on the correct use of hardware and software tools

Participate in special projects and perform additional duties as assigned

Qualification

Active DirectoryMicrosoft IntuneMicrosoft ExchangeHelp desk experienceMulti-taskingInterpersonal communicationProblem-solving

Required

Minimum of one (1) year of experience in desktop support

Must have Intune experience

Hands-on experience with Active Directory, Microsoft Intune and Microsoft Exchange

Working knowledge of help desk environments and basic IT support processes

Familiarity with commonly used computer software applications and hardware

Strong interpersonal communication and problem-solving skills

Ability to manage multiple priorities in a fast-paced support environment

Preferred

College education or technical training in computer-related fields may substitute for experience on a year-for-year basis

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

EAP program

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)