Viridi · 4 weeks ago
Field Service Technician
Buffalo, NY
Full-time
Hybrid
Entry Level
$65K/yr - $75K/yr
1+ years expViridi is seeking a skilled and motivated Field Service Technician to join their Service Team. This hybrid role combines hands-on field service with in-house repair oversight, requiring strong technical troubleshooting skills and a customer-first mindset.
EnergyRenewable Energy
Hiring Manager
Caitlin Metzler
Responsibilities
Perform on-site diagnostics, repairs, and preventive maintenance on Battery Energy Storage Systems (BESS), electric excavators, and related equipment
Travel to customer sites to provide service, training, and support
Communicate professionally with customers regarding service activities, findings, and next steps
Participate in a rotating on-call schedule, including nights and weekends
Coordinate with In-House Technicians to manage service returns and ensure quality standards
Provide guidance and mentorship to entry-level technicians
Assist with writing customer / internal work instructions
Use diagnostic tools and software to identify faults in battery modules, inverters, and control systems
Interpret data from BMS, HMI, PLC, DEIF Controllers, and inverter systems
Collaborate with Service Engineers and technical teams for escalations and complex issues
Accurately complete and close Repair Orders
Record detailed service notes, updates, and test results in a CRM database
Maintain organized records of service activities and customer interactions
Qualification
Required
High school diploma or equivalent
Valid driver's license and ability to travel
1–3 years of experience in equipment troubleshooting and repair
Strong mechanical and electrical aptitude
Proficiency with diagnostic tools and electrical test equipment (e.g., multimeters)
Excellent verbal and written communication skills
Ability to manage multiple tasks in a fast-paced environment
Service-oriented, safety-conscious, and team-focused
Preferred
Technical training or certifications
Experience with CRM or service ticketing systems (e.g., Odoo)
Company
Viridi
Fail-safe lithium-ion battery systems for use in industrial, medical, commercial, municipal and residential buildings.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$132.95MKey Investors
California Energy CommissionGrand Oaks Capital
2025-04-21Grant· $9.3M
2022-01-18Series C· $94.65M
2019-12-12Series B· $29M
Leadership Team
Noah Podolefsky
Chief Technology Officer
Jim Madej
Chief Operating Officer
Recent News
East Bay Times
2025-12-30
2025-09-27
Company data provided by crunchbase