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Brown & Brown · 1 day ago

Employee Benefit Account Manager

Rochester, NY, USA

Full-time

Hybrid

Mid Level

$28.85/hr - $48.08/hr

3+ years exp

Brown & Brown is seeking an Employee Benefits Account Manager to join their growing team in Rochester, NY. This role is responsible for providing service associated with the administration of Employee Benefits policies and supporting production efforts to achieve department goals and objectives.

Insurance

Responsibilities

Participate in client meetings/sales calls with brokers, employee enrollment meetings, and all departmental service meetings

Responsible for the servicing of selected Group Agency Accounts. Functions include but are not limited to reconciliation of claim issues, benefit inquiries, enrollment issues, and carrier premium billing discrepancies

Handle telephone inquiries

Intake and audit control of enrollment information

Track inquiries and complaints regarding carrier claims resolution

Act as liaison to intervene with delays in claim processing

Correspond with carriers, members, and providers to educate, clarify benefits, resolve claims, verify eligibility, and resolve disputes

Investigate, research, and provide timely responses to all service issues

Assists with the implementation of new Business

Assist with training of new Account Managers

Routinely educate on current or pending Federal and State legislation regarding HIPAA, COBRA laws, FMLA, and any other legal issues pertaining to Employee Benefits

Pursue a program of personal and professional development