Orbien LLC · 3 days ago
Lead Dialogflow Developer
United States
Contract
Remote
Senior Level, Lead/StaffOrbien LLC is seeking a Senior Lead Dialogflow ES/CX Developer to support Optimum in designing, building, and optimizing next-generation conversational AI solutions. This role involves leading the design and development of conversational flows, integrating backend systems, and guiding junior developers to ensure high performance and user experience.
Staffing & Recruiting
Hiring Manager
Shivani Goud
Responsibilities
Architect, build, and maintain conversational AI solutions using Dialogflow ES and CX
Design intents, entities, flows, fulfillment logic, and conversation patterns aligned with business requirements
Implement robust context management, error handling, and NLU tuning to improve accuracy and user experience
Develop middleware, backend services, and APIs—primarily using Python —to integrate bots with enterprise systems and third‑party applications
Build and manage webhooks, RESTful services, and event‑driven integrations using GCP services such as Cloud Functions and Pub/Sub
Continuously refine NLU models, improve intent classification, and optimize entity extraction
Apply NLP best practices to enhance bot performance, reduce fallbacks, and improve automation rates
Configure and manage Generative AI components , including Playbooks and Data Stores for Retrieval‑Augmented Generation (RAG)
Collaborate with architecture teams to integrate generative AI into existing conversational ecosystems
Partner with UX designers, product owners, and business stakeholders to define user journeys and ensure conversation design aligns with customer needs
Translate business requirements into scalable technical solutions
Implement logging, monitoring, and analytics frameworks to track bot performance and user behavior
Develop automated testing strategies for regression, performance, and functional validation
Provide mentorship, code reviews, and architectural guidance to junior and mid‑level developers
Influence best practices, coding standards, and solution design across the team
Qualification
Required
Strong hands‑on experience with Google Dialogflow CX/ES and Conversational Agent Builder
Deep understanding of AI/chatbot development, NLP/NLU principles, and conversational design
Experience with Google Cloud Platform (GCP), including CCAI, Cloud Functions, Pub/Sub, and related services
Proficiency with APIs, webhooks, RESTful services, and backend integration patterns
Strong programming experience with Python; additional experience with Java, PHP, Ruby, or AI‑focused languages is a plus
Working knowledge of frontend technologies: HTML, CSS, JavaScript, JSON, and REST APIs
Familiarity with SDLC, Git‑based version control, and CI/CD pipelines
Experience with Agile methodologies and collaborative delivery models
Knowledge of conversational design, automated speech recognition, and multimodal interaction patterns
Experience with algorithms, computer vision, knowledge management, or broader conversational AI frameworks
Hands‑on experience with databases such as BigQuery, MySQL, MongoDB, or similar
Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field
Company
Orbien LLC
At Orbien, we empower businesses to succeed by providing expert consulting, and innovative workforce solutions.
201-500 employees
H1B Sponsorship
Orbien LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase