Oracle Cloud ERP Customer Support Analyst (client facing) jobs in United States
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Revolution Technologies ยท 20 hours ago

Oracle Cloud ERP Customer Support Analyst (client facing)

positionMinneapolis, MN
timeContract
remoteOnsite
seniorityEntry, Mid Level

Revolution Technologies is seeking an Oracle Cloud ERP Support Analyst for a client-facing role in Minneapolis. This position serves as the primary point of contact for Oracle Cloud ERP Finance and SCM support, delivering hands-on functional and technical assistance while ensuring a high-quality user experience.

DeliveryHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Act as the primary, onsite contact for local business users of Oracle Cloud ERP (Finance/SCM)
Provide Level 1 functional and technical support, including incident triage, basic fixes, and workarounds
Intake incidents and service requests via phone, email, and ITSM tools
Reproduce issues, collect logs/screenshots/configuration details, and perform initial troubleshooting, including integration-related issues
Apply documented SOPs and workarounds; contribute local knowledge to the support knowledge base
Escalate complex functional, technical, or integration issues to centralized Level 2 support and coordinate resolution
Track incidents, communicate status updates to stakeholders, and ensure accurate ticket closure
Support user onboarding, role provisioning, and basic end-user training
Participate in regular syncs with centralized support to share trends and recurring issues

Qualification

Oracle Cloud ERPIntegrations (REST/SOAP)Basic SQLITSM toolsRole-based access controlITIL FoundationCustomer service orientationClear communicatorProblem-solving skills

Required

Hands-on experience supporting Oracle Cloud ERP (Financials and/or SCM; HCM a plus)
Working knowledge of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or similar middleware)
Ability to review logs, capture error payloads, and gather diagnostic artifacts
Basic SQL skills for data checks and validation
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy)
Understanding of role-based access control and user provisioning in Oracle Cloud
Strong client-facing and customer service orientation
Clear, calm, and professional communicator with business users
Strong problem-solving skills and ability to work independently onsite

Preferred

ITIL Foundation preferred; Oracle Cloud training or certifications a plus

Company

Revolution Technologies

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Revolution Technologies is a staffing and recruiting company that offers contract staff augmentation and permanent staffing solutions.
dateFounded in 1993
location
Melbourne, Florida, USA
people-size1001-5000 employees
web-link
http://revolutiontechnologies.com

H1B Sponsorship

Revolution Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2022 (1)
2020 (3)

Funding

Current Stage
Late Stage

Leadership Team

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Ted Parker
Founder & Chief Executive Officer
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Miles Toshie
Executive Vice President/Partner
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Recent News

EIN Presswire
Revolution Technologies Acquires Solerity to Strengthen Government Contracting Capabilities
2025-12-17
Company data provided by crunchbase