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Chase · 20 hours ago

Payment Lifecycle Associate II

10420 Highland Manor Dr, Tampa, FL, 33610, US

Full-time

Onsite

Mid Level

3+ years exp

Chase is one of the oldest financial institutions, offering innovative financial solutions. As a Payment Lifecycle Associate II, you will enhance payment operations by streamlining processes and implementing new technologies, while managing payment processing and ensuring security and efficiency.

BankingFinancial Services

Responsibilities

Manage and deliver programs or projects of moderate to advanced complexity related to the payments lifecycle, while leading or contributing to client experience, transformation initiatives, and process optimization

Define project requirements, impact, outcome criteria, and metrics using process models and diagrams, providing subject matter expertise on key initiatives, new system developments, and automation opportunities

Conduct research and data analysis to resolve non-routine payment lifecycle issues, including cash, trade, merchant, or commercial card transactions, and client investigations

Monitor and enhance the control environment for technical, financial, and operations processes, participating in the detection and prevention of fraudulent transactions to mitigate risks

Build effective relationships with stakeholders, cross-functional and cross-locational teams, and clients to drive mutually beneficial outcomes and ensure smooth operations

Coach, train, mentor, and develop junior talent to equip the team for future success

Qualification

Payments operations managementData analysis techniquesAutomation technologiesCybersecurity controlsAnti-fraud strategiesStakeholder managementContinuous improvementDesign thinkingCoachingISOSwift knowledgeInterpersonal skillsProblem-solvingMentoring

Required

Demonstrated ability in operations leadership or management within payments, with at least three years of experience, showcasing advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency and change management

Self-reliant and proactive in problem-solving, with the ability to independently conduct root cause analysis and execute analytics projects, creatively finding solutions

Ability to navigate effectively in dynamic environments with evolving priorities and shifting workloads across complex products, applying a commercial and growth mindset to adapt to new business initiatives

Proficient in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while leveraging strong interpersonal skills for collaboration

Understand cybersecurity controls and anti-fraud strategies to protect information and systems, with familiarity in continuous improvement methodologies and design thinking techniques

Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey