M3 · 1 day ago
Manager - Training
Lawrenceville, Georgia, United States
Full-time
Onsite
Mid, Senior Level
5+ years expM3 is a company that focuses on customer training programs for its software products. The Training Manager will lead the training team, ensuring effective training delivery and alignment with customer success and product adoption goals.
HospitalityInformation TechnologySoftware
Responsibilities
Lead, mentor, and develop the Training team (including supervisor and specialists I–III), providing coaching, feedback, and support for professional growth
Oversee the planning, coordination, and execution of customer training programs, ensuring alignment with implementation timelines and product scope
Serve as the escalation point for training-related challenges, ensuring resolution and customer satisfaction
Audit training content and delivery for accuracy, quality, and consistency
Collaborate with Product, Support, and Onboarding teams to ensure training materials are up to date and reflect the latest product functionality
Develop and maintain training standards, materials, and documentation to promote consistency
Track and report training KPIs, including attendance, satisfaction, adoption metrics, and effectiveness
Drive process and content improvements to enhance training delivery, including the use of new technologies, formats, or platforms
Support change management initiatives, ensuring training addresses new processes, products, or organizational updates
Partner with leadership to provide executive updates on training impact, customer adoption, and team capacity
Participate in or lead customer group trainings, virtual trainings, and workshops as needed
Stay current with best practices in adult learning, instructional design, and SaaS training delivery
Travel as required to deliver training sessions or support customer engagements
Create business plans / value propositions for all expenses and new initiatives
Facilitate/Manage new vendor pilot implementations as directed by leadership
Continuously promote and improve employee engagement on T&I processes and internal products knowledge
Provide Executive Updates for Key Responsibilities
Perform capacity planning to assist in workforce bandwidth planning
Other duties as assigned
Qualification
Required
Bachelor's degree required in Accounting, Finance, Business, Information Systems, Hospitality, Education/Instructional Design, or related field. Equivalent work experience may be considered
5–7+ years of progressive experience in software implementation, configuration, training, or customer onboarding within SaaS, hospitality, or accounting/finance industries
2–3+ years of supervisory or leadership experience, with proven ability to coach, mentor, and develop team members
Experience managing complex projects, multi-product implementations, or enterprise-level customers
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); advanced Excel strongly preferred
Experience with project management methodologies and tools (e.g., Smartsheet, Asana, MS Project, or similar)
Ability to sit and/or stand for extended periods
Ability to perform work on a computer for extended periods
Ability to work in the office regularly, or pivot to working at home should emergency situations arise
Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality
Ability to lift and move light to moderate items occasionally without reasonable accommodation
Preferred
Industry-specific system knowledge preferred (e.g., Time & Attendance, ERP, financial reporting, or labor standards tools — depending on pillar)
Certifications in Project Management (PMP, CAPM), Change Management (Prosci), or Customer Success are a plus
Company
M3
M3 is engaged in the software development business for the hospitality industry and the software provides accounting and payroll solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-08-15Private Equity
2024-08-15Acquired
Leadership Team
Allen Read
Chief Executive Officer
Parag Doshi
Chief Technology Officer
Recent News
2026-01-05
2025-07-15
Company data provided by crunchbase