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Windward · 1 day ago

Account Manager

DC-Baltimore Area

Full-time

Onsite

Mid, Senior Level

4+ years exp

Windward is a company that specializes in predictive intelligence and AI-driven models. They are seeking a highly motivated Account Manager to manage, retain, and grow their US Government and Americas public sector customer base, focusing on nurturing partnerships and driving renewals.

AnalyticsArtificial Intelligence (AI)Big DataInformation TechnologyInsuranceMachine LearningShippingSoftware

Hiring Manager

Sappir Saban

Responsibilities

Serve as the primary point of contact for US Government and Americas public sector customers

Build and maintain strong, trust-based relationships with key stakeholders, decision-makers, and operational users

Conduct regular business reviews to ensure customer satisfaction, value realisation, and long-term retention

Lead renewal processes and ensure timely contract execution

Identify upsell and cross-sell opportunities aligned with customer needs and strategic goals

Collaborate with Sales, Customer Success, Solution Engineers, and Product teams to execute growth initiatives

Develop tailored account plans and long-term engagement strategies

Develop a deep understanding of customer missions, operations, and workflows

Translate customer needs into actionable solutions leveraging Windward’s portfolio

Independently conduct product demos (online and in person) to showcase features and value

Ensure customer onboarding, adoption, and ongoing engagement in collaboration with cross-functional teams

Maintain accurate forecasting, pipeline updates, and account data in CRM

Support contract discussions, commercial structuring, and negotiation activities

Ensure compliance with internal processes, policies, and US government procurement requirements

Represent Windward in customer meetings, workshops, and events across the region

Qualification

Account managementUS public sector experienceStakeholder managementSales experienceNegotiation skillsProactive mindsetFluent EnglishCommunication skillsPresentation skillsRelationship-buildingOrganisational skills