Planet Pharma · 1 week ago
Product Surveillance Associate
Responsibilities
Work with minimal supervision and requires a high degree of interaction with customers, health care professionals and employees at all levels within the organization
Reviewing product evaluation reports from field service technicians
Processing the field inquiries received by phone, electronic or verbal correspondence in accordance to applicable SOP(s)
Provide technical support and remote troubleshooting guidance as needed
Conduct follow up activities to be able to close records in a timely manner
Complete investigations which may include execution of product returns and subsequent evaluations, reviews of manufacturing records, and assuring proper approvals are obtained as part of closures
Qualification
Required
Bachelor's degree required
0-1 years of experience withing a regulated industry
Preferred
Quality Assurance experience preferred