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NEOGOV · 1 day ago

CHILD SUPPORT QA AUDITOR

Denver Metro, CO

Full-time

Onsite

Senior Level

$4,906/mo - $7,849/mo

6+ years exp

NEOGOV is part of the Colorado Department of Human Services, dedicated to improving the safety and well-being of Colorado residents. The Child Support QA Auditor role involves reviewing Child Support Services case files for compliance with federal and state regulations, providing guidance on procedural standards, and advising on areas of risk to enhance program performance.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

This position exists to review Child Support Services case files for adherence to federal and state regulations along with Volume 6

This position provides policy and procedural guidance regarding appropriate last required actions, verification of documentation, and data entry in the Child Support Services system, Automated Child Support Enforcement System (ACSES) through case file reviews and reviews of case actions

Responsibility of this position includes ensuring the last required action met program requirements according to federal and state regulations along with Volume 6. These reviews often include technical issues and complex situations that require the resolution of compliance problems and reconciliation of divergent viewpoints

This position provides continuous data to the PAQA Data Manager on frequency, magnitude, and sources of non-compliance

The data identified through the reviews is utilized by the Public Assistance Quality Assurance (PAQA) division, program areas, and counties to improve program performance and client services; directly advise state and/or county administrators of areas of risk and formulate improvement plans for eligibility and payment accuracy to prevent errors and achieve program compliance and meet program outcomes

Qualification

Automated Child Support Enforcement SystemChild support program experienceQuality assurance case reviewsInterpreting state lawsCollaboration with stakeholdersCommunication certificationFacilitation certificationMediation certification

Required

Six (6) years of relevant experience in an occupation related to the work assigned to this position with a minimum of (two) 2 years working directly for the child support program, including using the Automated Child Support Enforcement System (ACSES)

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years with a minimum of (two) 2 years working directly for the child support program, including using the Automated Child Support Enforcement System (ACSES)

Full background check and reference check required

This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position

Must possess a valid, non-restricted Colorado Driver's License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border

Position must have the ability to travel to and from multiple office sites, county locations, and other locales to conduct business with program areas and counties as well as to attend training and in-state conferences

Preferred

More than 3 years experience in establishing child support cases, enforcing child support orders, or processing and managing an interstate child support services caseload

More than 3 years experience using ACSES

More than 3 years completing quality assurance case file reviews for public assistance at the state or county level including providing written findings

More than 3 years experience interpreting and applying state and federal laws and regulations governing child support services to individual household circumstances

More than 2 years experience collaborating with internal and external organizations, county departments of social/human services and community stakeholders to plan and execute program activities and/or error reduction strategies

Possesses certification in communication, facilitation, or mediation