NYC - TechEx Desktop Support Engineer jobs in United States
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STAND 8 Technology Consulting ยท 21 hours ago

NYC - TechEx Desktop Support Engineer

positionNew York, NY
timeContract
remoteOnsite
seniorityMid Level
money$22.50/hr - $32.50/hr

STAND 8 Technology Consulting provides end to end IT solutions to enterprise partners across the United States. They are seeking a highly skilled Level II Desktop Support Engineer to provide on-site technical support in a fast-paced entertainment and media environment, focusing on delivering hands-on desktop, laptop, and mobile device support while ensuring a high level of customer service.

Information ServicesInformation TechnologyIT InfrastructureIT Management
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Troubleshoot and resolve technical issues in Windows 10 and MacOS environments
Interface directly with users to diagnose and resolve desktop and laptop issues
Configure and troubleshoot smartphones and mobile devices
Set up and maintain functional desktop PC equipment, ensuring proper access to applications, software suites, and domain resources
Provide end-user support across a large campus and studio environment, requiring frequent outdoor walking between locations
Track and maintain service tickets using ServiceNow
Report challenges, issues, or roadblocks to the Manager in a timely manner
Deliver professional, friendly, and customer-service-focused support while working independently and unsupervised

Qualification

Windows 10 troubleshootingMacOS troubleshootingDesktop supportLaptop supportCustomer serviceServiceNow experience

Required

Experience troubleshooting in both Windows 10 and MacOS environments
Strong hands-on knowledge of desktop and laptop troubleshooting
Ability to work professionally and maturely in an unsupervised setting
Friendly and customer-service-focused demeanor
Comfortable with outdoor walking and traveling across large studio locations

Preferred

Experience with ServiceNow or a similar ticketing system

Benefits

Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid-time-off options
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow

Company

STAND 8 Technology Consulting

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STAND 8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions.
dateFounded in 2009
location
Long Beach, California, USA
people-size201-500 employees
web-link
https://www.stand8.io

H1B Sponsorship

STAND 8 Technology Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (3)
2020 (6)

Funding

Current Stage
Growth Stage

Leadership Team

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Quinn Fillmon
Founder and CEO
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Recent News

PR Newswire
STAND 8 Achieves ISO 27001 and SOC 2 Type II Certifications, Strengthening Enterprise-Grade Trust and Security
2025-10-14
PR Newswire
STAND 8 Expands Rapidly Growing Nearshore Services to Monterrey, Mexico in 2026
2025-10-01
PR Newswire
STAND 8 and Lyzr Partner to Launch Secure, Enterprise-Grade AI Solutions
2025-01-10
Company data provided by crunchbase