Apply on Employer Site

Telfair Museums · 1 week ago

Manager of Individual Support & Membership

Statesboro, GA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Telfair Museums is seeking a Manager of Individual Support & Membership to develop and execute strategic plans for membership programs and enhance patron involvement. This role involves managing membership acquisition, retention, and donor relations while supervising the Relationship Database Manager.

ArtMuseums and Historical SitesService Industry

Responsibilities

Conceive, plan, and implement a multi-channel strategy for the cultivation, acquisition, and renewal of members and donors

Manage all aspects of the membership program, including acquisition, retention, gift processing, database management, and members servicing to achieve membership and budget goals

Maintain and cultivate lasting relationships with new and existing museum patrons and donors through consistent communication, meaningful recognition, and stewardship

Ensure fulfillment of all membership benefits and ensure that donor recognition is accurate and updated in museum publications, website, donor wall, and other appropriate methods

Provide timely and accurate reports to donors on the status of funded projects and overseas related stewardship activities

Develop, implement, and manage membership sales program to recruit new members and renew and upgrade existing members, including setting, reaching, and reporting on membership goals

Create monthly development department reports regarding status of Director Circle renewals, memberships, and development efforts

Create and implement a new donor acquisition plan. Proactively identify new ways to reach out to donors. Conduct research on current and prospective donors

Personally solicit gifts from individual donors to meet or exceed budgeted revenue goals. Where appropriate, include senior staff and/or board members to accompany solicitation meetings

Coordinate joint solicitations with board members or team members and seek board help with lapsed members when appropriate

Create and implement an active schedule of weekly in-person solicitations with current and prospective donors necessary to meet revenue goals. Track progress towards goals and update efforts accordingly

Coordinate and staff all donor cultivation and stewardship events and programs (including Directors’ Circle and annual exhibition fundraising events)

Prepare appropriate fundraising packets/proposals for all individual solicitation activities. Ensure that membership renewal letters are accurate and sent on a timely basis

Prepare a variety of reports including giving history and prospect status using museum’s constituent and gift-tracking database

Work effectively with the Finance Department to assure the accuracy of Altru donor records, administration and reporting of corporate and individual donations

Supervise the work of the Relationship Database Manager to meet fundraising goals and provide high-quality donor stewardship

Independently write and edit membership renewal letters and write copy for magazine and all Director’s Circle communications, including letters, eblasts, invitations

Manage Development Communications Calendar and function as contact person for content management from the Development Department to Marketing Department for Telfair magazine, eTelfair email blasts, event content, and sponsors in all forms (banners, invitations, web recognition, etc.)

Work with front line staff to ensure effective on-site membership sales, including staff training

Provide administrative, project, and event support as needed

Represent Telfair Museums in the community

Other duties as assigned

Qualification

Fundraising experienceMembership program managementDatabase managementCommunication skillsOrganizational skillsCustomer service skillsCollaborative mentalityProactive work ethic

Required

Bachelor's degree is required in a professionally appropriate field

2-3 years of prior administrative/communications work and experience at a senior level

2-3 years experience in front line fundraising

Excellent written and verbal communication skills

Outstanding organizational skills and attention to detail

Able to schedule and complete multiple short-term and long-term tasks within deadlines

Proactive work ethic: able to initiate and coordinate detailed work with colleagues

Professional and mature working style and ethical standards

Positive attitude and demonstrated collaborative mentality with museum constituencies and staff

Excellent interpersonal skills and ability to work successfully with a broad range of people

Excellent customer service skills. Friendly and outgoing personality

Sitting, standing occasionally for long periods of time, extensive use of computer and associated keyboarding, repetitive motion, reaching, climbing stairs, and walking

Ability to work evenings and weekends; some late evenings