Senior Collections Representative jobs in United States
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First Command Financial Services, Inc. · 1 day ago

Senior Collections Representative

positionFort Worth, TX
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

First Command Financial Services, Inc. is seeking a Senior Collections Representative who will leverage their extensive knowledge of the Collections lifecycle to recover debts from clients with delinquent accounts. The role involves contacting clients, maintaining accurate records, negotiating settlements, and supporting team development while ensuring compliance with applicable regulations.

BankingConsultingCrowdfundingFinancial Services
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Contact clients who have past due loans, credit cards and deposit accounts ranging from 10-180 days past due to preserve the company’s assets and mitigate risk by establishing payment arrangements and preventing charge-offs
Maintain accurate records of collection efforts in accordance with Collections Department Procedures
Accurately document system(s) of record after each interaction
Process daily payment returns for Consumer loans and credit cards
Offer financial assistance options to qualifying clients experiencing hardship
Identify/take action on Consumer loans that require generation of adverse action letters such as repossession, bankruptcy, debt settlement and/or forced liquidation
Negotiate settlements with clients and third-party debt settlement companies
Prepare and ensure accuracy of end-of-month charge-off reports
Conduct peer-to-peer training and support team development
Meet department delinquency reduction, payment conversion, charge-off, and recovery goals
Monitor and respond to online messages, Collections voicemails and the Collections mailbox
Performs additional duties as assigned by leadership to support departmental objectives and operational efficiency

Qualification

Debt collections experienceBanking experienceMicrosoft ExcelFDCPA regulationsMulti-taskingFollow-up skillsVerbal communicationWritten communicationOrganizational skillsTime management

Required

5+ years of debt collections experience
Strong proficiency in Microsoft Excel
Strong verbal and written communication skills, both internally (management/executive management) and externally (client-facing)
Ability to multi-task and demonstrate proper prioritization to meet required deadlines
Excellent organizational, time management and follow-up skills
Knowledge of FDCPA collections regulations

Preferred

Associates degree
5+ year of banking experience
1+ years of auto finance experience

Company

First Command Financial Services, Inc.

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First Command Financial Services, Inc. coaches our Nation’s military families in their pursuit of financial security.
dateFounded in 1958
location
Fort Worth, Texas, USA
people-size501-1000 employees
web-link
http://www.firstcommand.com

H1B Sponsorship

First Command Financial Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (10)
2022 (9)
2021 (9)
2020 (6)

Funding

Current Stage
Late Stage

Leadership Team

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Mark Steffe
President and Chief Executive Officer
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Recent News

Morningstar.com
First Command Provides $10 Million in Support During Shutdown
2025-11-22
24-7 Press Release Newswire
Marquis Who's Who Honors Aaron McKeen for Expertise in Financial Services
2025-05-08
First Command Will Cover Federal Pay in Event of Government Shutdown
2024-03-08
Company data provided by crunchbase