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Argent Credit Union · 1 day ago

Collections and Recovery Specialist

N Chesterfield, VA, US

Full-time

Onsite

New Grad, Entry Level

Argent Credit Union is seeking a Collections and Recovery Specialist to assist members in resolving their financial challenges. The role involves performing various collection duties on delinquent accounts for consumer loans and credit cards, negotiating payment commitments, and minimizing losses through effective communication and follow-up.

CreditFinancial ServicesNon Profit

Responsibilities

Accountable for initiating all necessary actions to collect payments from members regarding delinquent accounts for the purpose of bringing such accounts up to date; for follow-ups on such accounts, and maintenance of records relating to such accounts

Make outbound collection attempts (on financial products like auto loans, credit cards, etc.) by phone, mail, and e-mail according to the department standards

Accept inbound calls/e-mails and return phone calls and e-mails in a timely manner

Identify specialty accounts for proper handling such as repossession, legal filing, closure, suspension and charge off

Transact routine financial business or refer to appropriate team member

Review accounts for workout arrangements such as extensions, and partial payments

Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members

Process and complete follow up on Disability and Life claims

Assist in preparation of monthly charge offs for loans and visas

Maintains a record of conversations, either by phone or in person, regarding account conversations, promises, or solutions with the member in the collection systems

Reports to the manager of any special problem account to assure that the correct action is taken such as completing loan modifications, payment extensions etc

Cross train and back up to other positions in the department

Performs any other duties as assigned

Demonstrates excellent telephone etiquette and an ability to establish rapport with members over the phone

Ability to multi-task, handle ambiguity and adapt quickly to changing circumstances

Demonstrate empathy and ownership of tasks assigned

Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act

Qualification

Banking/Credit Union experienceNegotiation skillsMicrosoft OfficeSkip TracingRegulatory knowledgeDependablePeople-orientedBilingual (Spanish)Communication skillsProblem-solving skillsDetail-oriented