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Naples Airport Authority · 1 day ago

Customer Service Representative I,II

Naples, FL, US

Full-time

Onsite

New Grad, Entry Level

$19.80/hr - $24/hr

0+ years exp

Naples Airport Authority serves the community with a purpose of connecting you to Naples through an exceptional airport experience. The Customer Service Representatives are responsible for delivering an outstanding customer service experience to all guests who visit Naples Aviation, focusing on exceeding expectations and maintaining high service delivery levels.

GovernmentNon ProfitTransportation

Comp. & Benefits

Responsibilities

Ensures customer service delivery levels are maintained at the highest level. Deliver a proactive and personalized customer service experience to all customers; must have an upbeat, friendly, and positive demeanor

Assist customers with their needs to include coordinating requests for fueling, towing, catering, ground transportation, and lodging

Excellent communication skills, as well as answering and ability to learn a multi-line phone system

Responsible for data entry utilizing accounts receivable software and securing payment for all services rendered including running credit cards through credit card machines and taking cash for services rendered; must have the ability to learn Aviation Business Software

Qualification

Customer serviceData entryAviation Business SoftwareMulti-line phone systemTwo-way radio operationOffice equipment operationCommunication skills

Required

High school diploma or general education degree (GED)

At least six months of related aviation or customer service experience

Must have current Florida driver's license with full privileges or possess a valid out-of-state driver's license and obtain the State of Florida driver's license

Must be able to operate the following: two-way radio, computers, credit card machines, telephones, and various other office equipment

Ability to compute and interpret bar graphs, apply common sense understanding to carry out detailed instructions, both oral and written, and to answer customer questions and resolve issues as necessary