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Conexess Group · 1 day ago

Desktop Support Technician- ONSITE Gallatin, TN

Gallatin, TN

Full-time

Onsite

Entry Level

2+ years exp

Conexess Group is aiding a Gallatin based client in their search for a Desktop Support Technician. The role involves providing daily technical support to corporate users, managing desktop workstations, and maintaining asset inventory.

ConsultingInformation ServicesInformation TechnologyStaffing Agency

Growth Opportunities

No H1B

Hiring Manager

Michael Barile

Responsibilities

Provide daily technical Production support to Corporate users

Install, configure, maintain, and enhance PC/Desktop workstations/Laptops, software, and peripherals for corporate users

Maintain Technical Support, answer user calls, track technical issues, and follow up with users for technical solutions

Maintain asset inventory via process and documentation to ensure that all end user assets

Utilize ticketing system to manage and maintain record of all support calls and responses

Determine issue prioritization based on critical needs of corporate users

Demonstrate expertise by providing sound, creative technical approaches and a thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the environment

Assist with the development of user documentation for software developed in-house as well as documentation concerning the application of commercial software to company processes

Administer cloud-based licenses for various tools utilized by end users

Configure and manage building access key cards utilized by employees

Attend Information Systems Staff Meetings

Support and troubleshoot video conferencing equipment at HQ location

Provide other duties and functions as requested by Management

Qualification

Microsoft desktop applicationsPC Desktop supportTroubleshooting skillsLAN environmentsMacOS troubleshootingJamf experienceAnalytical skillsInterpersonal skillsTeamwork approachPositive attitude

Required

High school diploma or equivalent required, associate's or above in related field of study preferred

Minimum of two years' experience in a technical environment, providing technology support to end-users

Extensive knowledge of Microsoft desktop applications and operating systems with hands-on experience installing, maintaining, enhancing, and upgrading of these applications

Must have knowledge of PC Desktop and LAN environments, phone systems and components

Must possess capability to manage multiple assignments concurrently, high degree of analytical and interpersonal skills, positive attitude and initiative, and teamwork approach

Proven troubleshooting skills