Microsoft Dynamics CRM Analyst jobs in United States
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Endurance IT Services · 1 day ago

Microsoft Dynamics CRM Analyst

positionVirginia Beach, VA
timeContract
remoteOnsite
seniorityMid Level

Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting. They are seeking a Microsoft Dynamics 365 CRM Analyst to support, enhance, and govern the existing Dynamics 365 CRM platform across Sales, Customer Service, and Field Service, while partnering with business stakeholders to translate requirements into scalable solutions.

Consumer ElectronicsInformation TechnologyProfessional NetworkingProfessional ServicesSecurityVirtualization
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Growth Opportunities

Responsibilities

Lead discovery workshops to gather requirements, map end-to-end processes (lead-to-cash, case management, work order lifecycle), and define measurable outcomes and KPIs
Configure and administer Dynamics 365 Sales, Customer Service, and Field Service, including tables/entities, forms, views, business rules, SLAs, entitlements, queues, routing, and model-driven apps
Build and maintain secure Power Automate cloud flows; support integrations using Dataverse/Dynamics 365 connectors, REST/OData APIs, and iPaaS solutions while following ALM best practices
Model data in Microsoft Dataverse and implement role-based security (teams, business units); enforce governance for environments, auditing, compliance, and releases
Support data migration activities, including mapping, transformation, validation, and verification
Manage backlogs, testing, release notes, and solution documentation; participate in change control and CAB processes
Develop documentation, deliver training, support user adoption, and iterate based on feedback and analytics
Continuously evaluate new Dynamics 365 and Power Platform capabilities and recommend enhancements aligned to business value

Qualification

Microsoft Dynamics 365 CRMPower PlatformPower AutomateCRM integrationsBusiness analysisCRM governanceStakeholder engagementData migrationField Service configurationPower BI reporting

Required

Bachelor's degree in Information Systems, Business, Computer Science, or a related field (or equivalent experience)
Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) -- validates Dataverse, model-driven apps, Power Automate, environments, ALM, and stakeholder enablement
Strong experience with Microsoft Dynamics 365 CRM and the Power Platform
Hands-on experience with Power Automate flows, environments, solutions, and ALM practices
Proven business analysis, requirements gathering, and stakeholder engagement skills - Ability to translate business processes and process maps into effective CRM system designs
Experience with CRM integrations (first-party connectors, REST/OData, iPaaS) and data migration concepts
Solid understanding of CRM governance, including security roles, teams, business units, auditing, and environment strategy

Preferred

Dynamics 365 Functional Consultant certifications (MB role-based exams) aligned to focus area (Sales, Customer Service, or Field Service) preferred
Exposure to Customer Insights and Omnichannel (voice/chat) capabilities for Customer Service
Experience with Power BI reporting, Dynamics 365 dashboards, and KPI design for sales and service operations
Field Service configuration experience (work orders, assets, resource scheduling, mobile)
Familiarity with solution architecture concepts across Dynamics CRM/ERP and the Power Platform

Company

Endurance IT Services

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Endurance IT Services is an IT company offering computer networking services.
dateFounded in 2008
location
Newport News, Virginia, USA
people-size11-50 employees
web-link
https://www.endurance-it.com

Funding

Current Stage
Early Stage

Leadership Team

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Ken Hershberger
Virtual CIO, Business Analyst, Project Manager
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Company data provided by crunchbase