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Merge IT · 1 day ago

Information Technology Support Engineer

Alpharetta, GA

Contract

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Merge IT is seeking an IT Support Engineer for an enterprise-level client in Alpharetta, GA. The role involves providing deskside support, hardware troubleshooting, and collaborating with team members to resolve complex issues.

CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency

Growth Opportunities

Responsibilities

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities

Reimage and deploy PCs as part of refresh or break/fix processes

Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals

Support users with Office 365 applications and Windows OS issues

Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools

Collaborate remotely with team members across other locations to resolve complex issues

Perform basic hands-and-feet network support: check switch power status, create console sessions as directed

Ensure timely and professional communication with end users and team leads

Qualification

Windows desktop supportOffice 365 supportDevice imagingServiceNow usageCustomer service skillsNetwork supportITIL certificationA+ certificationMCP certificationProblem-solving skills