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Chase · 1 day ago

User Experience Design, Vice President - AI for CIB Operations

237 Park Ave, New York, NY, 10017, US

Full-time

Onsite

Mid, Senior Level

$142K/yr - $205K/yr

5+ years exp

Chase is a leading financial institution that offers innovative financial solutions to a diverse clientele. They are seeking a Vice President Experience Design Lead in the AI for CIB Operations team to shape user experience across products and services, particularly focusing on Conversational AI design and development. The role involves leading design initiatives, collaborating with cross-functional teams, and mentoring junior designers to create user-friendly and accessible AI-driven solutions.

BankingFinancial Services

Responsibilities

Develop and execute design/research strategies for complex projects—including Conversational AI tools and chatbots—ensuring alignment with business objectives and user needs across multiple product areas

Lead the design of AI-powered chat tools and natural language interfaces for Operations Teams, focusing on intuitive, human-centered interactions that drive efficiency and engagement

Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints, including conversational flows and AI-driven user journeys, as you lead end-to-end design initiatives within a specific domain

Collaborate with cross-functional teams—including AI/ML engineers and product managers—to integrate user experience and conversational design into the product development process, ensuring seamless, customer-centric, and employee-centric solutions

Analyze market trends and leverage data insights, including conversational analytics, to inform design decisions and optimize user and agent experiences across various platforms and channels

Operate with an iterative design mindset, gathering and incorporating user and agent feedback to continuously improve the overall experience of our offerings, including AI chat tools

Deliver across concurrent projects and efficiently scale execution of design direction, providing status and transparency to leadership. Collaborate with Product Owners, Business Sponsors, Strategists, Developers, and the design team to entrench a culture of design—and define the end-to-end product and conversational experience

Work closely with our Design System to produce and contribute to patterns, including conversational UI components, and to develop and refine our Visual and Conversational Design Language

Present your work to a diverse selection of business stakeholders and the broader product and technology organization—and use your expertise in design thinking and conversational AI to plan and facilitate ideation and alignment workshops with project stakeholders

Create next-generation experiences, applying expertise in User Experience, Information Architecture, Interaction Design, Data Visualization, and Conversational AI to develop compelling experiences for our products

Mentor junior designers and foster a culture of diversity, inclusion, and innovation in AI-driven design

Qualification

User experience designConversational AI designPrototypingDeploying AI solutionsInclusive designNatural language processingDesign tools (Figma)Mentoring junior designersAgile methodologiesFacilitation skills

Required

5+ years of experience or equivalent expertise in user experience design, conversational AI design, or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, prototypes, and conversational flows at different levels of fidelity

Experience designing, prototyping, and deploying Conversational AI solutions (e.g., chatbots, virtual assistants) using natural language processing and AI technologies

Demonstrated experience in inclusive design, accessibility guidelines, and assistive technologies, with the ability to incorporate diverse perspectives and abilities into both visual and conversational design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric and employee-centric decision-making

Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma) and conversational design platforms (e.g., Dialogflow, Microsoft Bot Framework, or similar)

Proficiency designing for high-density, data-driven, and conversational experiences

Ability to think through user and agent problems, find reasonable solutions, test and evidence in order to explain your rationale to multiple roles, mock them up in detail, and work with engineers to build them

Understanding and practice of the different phases of the user research and design process—including validating hypotheses with users, effectively communicating concepts, and creating low/high fidelity prototypes for both visual and conversational interfaces

Experience leading new business thinking and strategy through user-centered and conversational design work, with strong facilitation skills and experience employing a variety of techniques to run complex design-led workshops

Preferred

Design leadership or managerial experience, especially in Conversational AI or AI-driven product teams

Comfortable with structuring and planning design work in cross-functional and AI/ML contexts

Prior experience working in complex business domains or in enterprise environments (financial services or other) working on large-scale transformation programs, including AI tool deployment

Ability to understand and articulate how technical constraints and opportunities—including AI/ML capabilities—influence design solutions

Familiarity with technology concepts and an understanding of various technical approaches and lifecycles (e.g., agile development methodologies, DevOps practices, frontend development structures, and AI model deployment)

Understanding of product lifecycles from a UX and conversational AI perspective (e.g., how user and conversational experiences evolve throughout the different stages of a product's lifecycle)

Knowledge and experience working in Agile a plus