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StubHub · 1 day ago

Disputes & Education Specialist

Atlanta, Georgia, United States

Full-time

Onsite

Entry, Mid Level

$24/hr - $24/hr

2+ years exp

StubHub is on a mission to redefine the live event experience on a global scale. They are seeking a Disputes & Education Specialist to join their Seller Operations Team, responsible for protecting marketplace integrity, improving seller performance, and making financially impactful decisions regarding disputes.

E-CommerceMarketplaceTicketing

Responsibilities

Strategic Seller Education: Design and deliver targeted education to sellers, driving improved performance, reducing disputes, and increasing compliance rates — resulting in reduced revenue risk

Financially Impactful Decision-Making: Assess disputes and make decisions that balance fairness, compliance, and the protection of company revenue

Dispute Resolution Excellence: Resolve disputes with precision, consistency, and fairness while maintaining a constructive seller experience and minimizing financial loss

Policy Interpretation & Communication: Translate complex policies into clear, actionable steps, ensuring sellers understand expectations and best practices

Performance Recovery: Identify underperforming or at-risk sellers and implement tailored recovery plans that restore seller performance and protect marketplace earnings

Data-Driven Insights: Analyse seller trends to identify recurring issues, recommend preventive actions, and influence process improvements with measurable $ impact

Cross-Functional Collaboration: Partner with product, compliance, and customer service teams to share seller insights, enhance tools, and streamline processes that protect profitability

Operational Efficiency: Manage dispute workflows using multiple systems, ensuring accuracy, timeliness, and adherence to KPIs

Seller Relationship Management: Build trust-based relationships through consistent, respectful, and solution-oriented communication

Change Leadership: Adapt quickly to evolving policies and processes, championing improvements that enhance the seller and buyer experience while optimizing financial outcomes

Additional duties as assigned

Qualification

Dispute ResolutionSeller EducationData AnalysisPolicy InterpretationOperational EfficiencyCRM ExperienceE-commerce ExperienceCross-Functional CollaborationAnalytical ThinkingInfluential CommunicationProblem-Solving AgilityPolicy-Driven MindsetResults OrientationOwnership MindsetRelationship BuildingTime ManagementTeam Collaboration

Required

2+ years in seller operations, customer success, compliance, risk management, or dispute resolution within e-commerce, marketplaces, or related industries

Proven experience making policy-based decisions with direct financial impact, such as minimizing losses, improving recovery rates, or increasing operational efficiency

Demonstrated success in reducing dispute rates, improving seller performance, and influencing process or policy improvements that drive measurable revenue outcomes

Strong proficiency in analyzing operational and financial data to identify trends and recommend strategic actions

Experience working cross-functionally in a global or multicultural environment

Excellent written and verbal communication skills; additional languages are a strong advantage

Comfort with ambiguity, shifting priorities, and operating in a high-growth, fast-paced environment

Technically adept, with experience using CRM, ticketing, or case management platforms