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Chase · 20 hours ago

Product Manager - Servicing & Operations - Payments - Vice President

4900 Memorial Hwy, Tampa, FL, 33634, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Chase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. As a Product Manager for Merchant Services Servicing and Operations, you will support the development and execution of product strategies, engage with stakeholders, and work with cross-functional teams to enhance servicing solutions.

BankingFinancial Services

Responsibilities

Develops a product strategy and product vision that delivers value to customers

Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations

Collaborate with internal teams regarding servicing tool related inquiries and feedback

Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs

Assist in conducting analysis and market research to identify opportunities for automation

Monitor product performance and user feedback to support continuous improvement and innovation

Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools

Qualification

Product management experienceProduct development life cycleData analyticsStakeholder managementSoftware product launchAnalytical skillsProblem-solving skillsDecision-making skillsCommunication skillsInterpersonal skillsCollaboration skillsAdaptability

Required

5+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Demonstrated ability to support the launch and management of software products

Strong analytical, problem-solving, and decision-making skills

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients

Ability to thrive in a fast-paced, dynamic environment

Excellent stakeholder management and communication skills - you translate complexity into clarity