TD · 2 days ago
Bus Unit Application Support Analyst I
United States
Full-time
Remote
Entry Level
$25.75/hr - $41.50/hr
1+ years expTD Bank is one of the world's leading global financial institutions, seeking a Bus Unit Application Support Analyst I to maintain the dialer system for collections calls. The role involves executing calling strategies, monitoring service levels, and providing technical support between users and IT.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Maintaining the dialer system used to make collections calls
Executing the calling strategies that the business dictates
Monitoring inbound calls to ensure service levels are met
Executing text messaging platforms
Completing reporting
Performing work under minimal supervision and may provide coaching to others
Participating as subject matter expert on strategic initiatives involving system support
Analyzing company data to identify and recommend initiatives that positively and materially impact the financial results of the company
Identifying ways to customize and enhance current business applications to meet the functional needs of the business
Assisting with test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
Acting as technical support liaison between system users and IT and/or Vendor answering questions and troubleshooting
Monitoring incoming and clearing system files, investigating and resolving issues as needed
Providing senior management with insightful and proactive reporting and analysis and various corporate for business line initiatives
Working cross-functionally as required to drive strategic initiatives, improve processes, and research and resolve issues
Periodic travel may be required
Qualification
Required
Associate's degree or progressive work experience in addition to experience below
1+ years related experience required
Effective communications, problem-solving and decision making skills
Must be able to relate technical solutions to operational issues
Organization, planning and coordination skills
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
SVP, Chief Information Security Officer
Recent News
Winnipeg Free Press
2026-01-09
2026-01-06
2026-01-03
Company data provided by crunchbase