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ERPA · 21 hours ago

Workday Engagement Manager (Higher Ed)

United States

Full-time

Hybrid

Mid, Senior Level

2+ years exp

ERPA is a client-focused technology services firm committed to maximizing the value of our clients' Workday investments. The Engagement Manager plays a critical role in building lasting relationships with Workday customers and managing a portfolio of government Workday clients, ensuring project delivery aligns with client goals.

Information Technology & Services

No H1B

Responsibilities

Be a culture champion for ERPA’s core values (Empathy, Responsibility, Passion, Agility)

Be the key connection between our consultants and the client

Lead multiple Workday engagements concurrently

Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets

Gauge and report project health and monitor risks, issues, and escalations

Conduct status updates and manage weekly, monthly and quarterly customer governance

Assist with work assignments & resource management for AMS and Phase X engagements

Ensure customer satisfaction remains exceptional and customers are referenceable

Qualification

Workday implementationPhase X implementationsWorkday EM/PM certificationJIRAServiceNowSalesforceProject managementCommunicationOrganizational skillsTeam collaboration

Required

2+ years of experience managing Workday implementations, Phase X implementations, and AMS for higher ed customers is required

A Workday EM/PM certification is required and must remain in Active status throughout employment with ERPA

Ability to learn new systems quickly (JIRA, ServiceNow, Salesforce, etc.)

Prior experience managing projects utilizing Smartsheet

Excellent verbal and written communication skills are required, along with a proactive approach to ensure alignment with customers, consultants, and other internal stakeholders

Must have excellent organizational skills and the ability to manage competing priorities

Ability to travel up to 25%, as needed

Demonstrated ability to work independently as well as in a team environment, coupled with a desire to have fun while building something new (required)