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The Marzetti Company · 21 hours ago

Sr. Customer Service Manager

Columbus, OH

Full-time

Onsite

Senior Level

7+ years exp

The Marzetti Company manufactures and sells specialty food products, and they are seeking a Senior Customer Supply Chain Manager. This role is responsible for delivering proactive customer supply chain solutions, leading a team, and fostering strategic partnerships to optimize service and reduce costs.

Food and BeverageFood ProcessingManufacturingWholesale

Responsibilities

Lead, coach, and develop a team of Customer Supply Chain Managers who each lead their own teams; establish clear expectations, track progress against goals, and support professional growth

Foster a culture of empowerment, accountability, and continuous learning aligned with Marzetti’s commitment to nourishing personal growth

Deliver proactive, data-driven customer supply chain solutions that optimize service, reduce costs, and enable sales growth

Build and maintain senior-level relationships with key sales and customer partners, translating customer needs into actionable supply chain strategies

Identify, measure, and deliver service excellence as defined by customers through alignment on key metrics such as order fill, on-time delivery, invoice accuracy, and case fill

Lead performance reviews, develop customer scorecards, and ensure visibility of results across internal and external stakeholders

Encourage curiosity and creativity within the team to generate innovative solutions that enhance service, efficiency, and cost performance

Analyze data and trends, identifying systemic improvement opportunities implement process changes

Drive strong partnerships with Planning, Business Operations, Transportation, Warehousing, Finance, and Sales to ensure integrated execution across the order-to-cash cycle

Promote open dialogue, alignment, and accountability across teams to develop win–win outcomes with customers

Use analytical approaches to guide teams through complex challenges while balancing data and judgment

Lead change with transparency and resilience, advocating for bold ideas and long-term business success

Qualification

Supply Chain ManagementData AnalysisLeadershipLogisticsCustomer OperationsKPI MetricsMicrosoft ExcelPower BIChange LeadershipStrategic ThinkingCross-Functional CollaborationProblem Solving