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State of Delaware · 22 hours ago

Senior Administrative Specialist

Delaware, United States

Full-time

Onsite

Mid, Senior Level

1+ years exp

The State of Delaware's Department of State (DOS) is dedicated to supporting various aspects of state government. The Senior Administrative Specialist provides lead administrative support for the leadership team, planning and coordinating conferences, and ensuring compliance with quality management processes.

Government

No H1B

Responsibilities

Serves as a liaison with internal and external contacts, customers, clients, and/or the public to coordinate various activities, respond to inquiries, and provide guidance and consultation on administrative matters

Creates formatted documents, generates and shares presentations, manages schedules, develops and manages spreadsheets, assists in maintaining policies, procedures, guidelines, or training manuals, and maintains information in databases

Delivers excellent customer service in-person, electronically, or by written communication

Applies and explains agency services, laws, rules, regulations, standards, policies, and procedures

Creates and maintains a variety of record-keeping systems or logs to file, track, and retrieve documents or other information and ensures records are maintained in compliance with retention schedules

Assists higher-level staff with decision making and monitoring of key operational/program indicators by collecting/organizing data, preparing reports, supporting performance tracking and dashboard maintenance, or performing related support work

Reviews, processes, and evaluates information for completeness, accuracy, and conformity with applicable laws, rules, and regulations. Resolves discrepancies, deficiencies in information, or other issues

Drafts, manages, and distributes communications and other materials for public and/or internal use

Coordinates administrative elements of projects including tracking timelines, scheduling, documenting progress, and facilitating communication between team members

Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data

Orders and maintains office supplies and equipment

Plans and coordinates meetings, hearings, or conferences and makes travel arrangements

May approve or recommend approval/denial of requests/information within established standards and guidelines

Performs other related duties as required

Qualification

Administrative supportData managementReport preparationStandard software applicationsCustomer serviceCommunication skillsOrganizational skills

Required

One year of experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects or data/information management, or other similar work in support of administrative, technical, program, and/or office operations

One year of experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases

One year of experience in collecting, compiling, and evaluating data from multiple sources to prepare reports, letters, or other administrative documents

Six months' experience in providing guidance and consultation to management, customers, and others on administrative matters