Apply on Employer Site

Holman · 1 day ago

IT Technical Support Specialist

Mount Laurel, NJ (US)

Full-time

Hybrid

Entry Level

$31.17/hr - $44.43/hr

1+ years exp

Holman is a family-owned, global automotive services organization. They are seeking an IT Technical Support Specialist to provide first-level support for IT-related issues, install and maintain software and hardware systems, and assist users with system functionality.

AutomotiveSales Automation

H1B Sponsor Likely

Responsibilities

Provide first-level support for IT-related issues, including hardware, software, and network troubleshooting

Install, configure, and maintain software and hardware systems, ensuring that all components are operational

Configure IT equipment for new hires, refreshes and break fix requests

Respond to support requests via phone, email, or in person, and document all issues and resolutions in the ticketing system

Assist users with basic system and software functionality, providing training when needed

Log and prioritize support tickets, ensuring timely follow-up and resolution

Provide positive customer experience focusing on creating Raving Fans

Follow-up on tickets, keeping correspondence in ticket entries informative and timely

Actively work in team ticket queues

Identify and escalate incidents to the next level in a timely manner

Ensure hardware and software inventories are up to date and assist with asset tracking

Collaborate with more senior IT staff to help troubleshoot and escalate issues when necessary

Follow all IT security protocols and procedures to safeguard company systems and data

Qualification

IT supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingTicketing systemWillingness to learnProblem-solvingCommunication skillsTeamwork

Required

Associate's degree in Computer Science, Information Technology, or related field, or equivalent work experience

Basic understanding of IT support concepts, including operating systems, networks, and common applications

Strong problem-solving skills and the ability to learn quickly

Must be able to work in a team environment

Good communication skills and the ability to work with end users in a professional manner

Ability to troubleshoot hardware, software, and basic network issues with minimal supervision

Willingness to learn and grow within the IT field

Comfortable working independently and managing time effectively in a hybrid work environment

Reliable internet connection and a quiet workspace for hybrid remote support duties

1-2 years of experience in IT support or related roles

Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury Duty

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Company

Holman

Glassdoor3.4

Holman offers a unique set of complementary services that address your changing needs.

Founded in 1924

Maple Shade, New Jersey, USA

5001-10000 employees

http://www.holmanauto.com

H1B Sponsorship

Holman has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (4)

2023 (2)

2022 (3)