Marsh McLennan · 1 day ago
Claims Triage Analyst
Alpharetta - Kimball
Full-time
Hybrid
New Grad, Entry LevelMarsh McLennan Agency is a leading provider of business insurance and employee benefits solutions. The Claims Triage Analyst will be responsible for reviewing and assessing incoming notices and requests from clients and internal stakeholders, ensuring proper documentation and compliance for insurance claims processing.
Financial ServicesProfessional ServicesService Industry
Responsibilities
Responsible for initially reviewing and assessing incoming notices from clients and determining its urgency and severity then routing it to the appropriate internal claims team for further action
Responsible for initially reviewing and assessing incoming requests from internal stakeholders to determine its urgency and severity then routing to the appropriate internal claims team member for further action
Handling Claim Inquiries and Notices: Responding to client and internal stakeholder inquiries regarding claim notices, processes, policies, and requirements, providing accurate and timely information
Client Support: Provide prompt and professional client support by responding to internal and external client inquiries via phone, email, or other communication channels
Coordinating Claim Documentation: Assisting clients with the completion of claims forms, gathering necessary supporting documents, and ensuring proper documentation for claim processing
Claim Filing and Processing: Assisting clients with filing insurance claims, verifying claim information, and ensuring all necessary documentation is submitted accurately and promptly
Recordkeeping and Documentation: Maintaining organized and accurate records of all claim-related communications, documents, and activities within the designated claims recordkeeping system
Compliance and Quality Assurance: Adhering to internal and regulatory guidelines to ensure compliance with insurance industry standards, as well as conducting quality checks to ensure accuracy and completely of claim information
All other duties as assigned
Qualification
Required
Bachelor's degree in business, insurance, or a related field; additional certifications in insurance or claims management are advantageous
Excellent communication and interpersonal skills, with the ability to empathize and build rapport with clients and stakeholders
Strong problem-solving and conflict resolution abilities to address claim-related concerns/inquiries effectively
Organizational skills with the ability to manage multiple inquiries and prioritize tasks
Knowledge of insurance policies, claim procedures, and regulatory guidelines
Familiarity with claims management processes, including documentation requirements and timeliness
Ability to work collaboratively in a team environment and establish effective working relationships
Attention to detail and accuracy in reviewing claim information and documentation
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
Benefits
Medical, dental and vision insurance
401K and company match program
Company-paid life and disability
Generous paid time off programs
Employee assistance program (EAP)
Volunteer paid time off (VTO)
Career mobility
Employee networking groups
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
Company
Marsh McLennan
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
Founded in 1871
10001+ employees
H1B Sponsorship
Marsh McLennan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (8)
2022 (6)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$11.2B2024-10-30Post Ipo Debt· $7.25B
2024-02-14Post Ipo Debt· $1B
2023-09-06Post Ipo Debt· $1.6B
Leadership Team
Joe Hayes
Senior Vice President, COO Private Client Services
Katherine Brennan
SVP, General Counsel
Recent News
2025-12-01
MarketScreener
2025-11-21
2025-10-17
Company data provided by crunchbase