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AAA · 2 days ago

Service Advisor

Phoenix, AZ

Full-time

Onsite

Mid Level

$89K/yr - $140K/yr

3+ years exp

AAA Mountain West Group is a trusted brand with over 120 years of service and 65 million members in North America. The Service Advisor is responsible for delivering exceptional member experiences by facilitating the workflow of technicians, scheduling work, preparing estimates, and ensuring customer satisfaction throughout the service process.

Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel

Responsibilities

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service

Accurately document repairs, diagnostic and maintenance work into shop management system

Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles

Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc

Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment

Performs minimal record keeping and other administrative functions required to support the business

Note: May require travel to different locations on an as needed basis

Qualification

Member service focusAutomotive backgroundDiagnostic proceduresAuto repair experienceComputer skillsASE certificationEffective communicationOrganization skillsManual transmission drivingNegotiation skills