PROLIM Corporation · 22 hours ago
Application Support Executive
Morristown, NJ
Contract
Onsite
Senior Level
6+ years expPROLIM Corporation is seeking an Application Support Executive with strong L2/L3 production support experience in the payment card domain. The role focuses on supporting mission-critical payment applications, ensuring high availability, compliance, and secure transaction processing.
Information ServicesInformation TechnologySoftware
Responsibilities
Provide L2/L3 production support for payment applications, ensuring SLA adherence and minimal downtime
Monitor and resolve issues related to transaction failures, system outages, and performance bottlenecks
Support end-to-end credit/debit card transaction lifecycle : authorization, clearing, settlement, and reconciliation
Troubleshoot integrations with card networks (Visa, Mastercard, Amex) , acquirers, and issuers
Investigate and resolve disputes and chargebacks
Ensure compliance with card network rules (Visa TCR, Mastercard dispute processes)
Monitor fraud alerts and transaction patterns
Support fraud prevention solutions such as tokenization, 3D Secure, and risk scoring
Perform application patching, upgrades, and configuration changes
Analyze logs, debug issues, and conduct root cause analysis (RCA)
Troubleshoot ISO 8583 messages, EMV transactions , and fraud-related alerts
Use tools like Splunk, Dynatrace to monitor system health and transaction success rates
Generate operational and compliance reports for stakeholders
Work closely with development, QA, infrastructure, and fraud teams
Communicate effectively with internal teams, merchants, banks, and external partners
Ensure adherence to PCI DSS, EMV, PSD2, GDPR standards
Maintain detailed documentation for incidents, resolutions, and configurations
Qualification
Required
6–8+ years of application support experience
5+ years in payment systems, specifically credit/debit card processing
Strong experience in L2/L3 production support on Windows OS
Hands-on troubleshooting of applications built on Java, .NET, or Python
Strong SQL/Oracle skills for transaction and dispute analysis
Experience with APIs (REST/SOAP) and middleware (Kafka, RabbitMQ)
In-depth knowledge of ISO 8583, EMV, and payment protocols
Strong understanding of acquirer/issuer workflows
Experience with chargebacks, disputes, and fraud management
Familiarity with ServiceNow, Jira, and monitoring tools
Experience with cloud platforms (AWS/Azure/GCP) and containers (Docker, Kubernetes)
Scripting skills (Bash, PowerShell) for automation
Excellent analytical, communication, and problem-solving skills
Company
PROLIM Corporation
PROLIM is a global company focused on product innovation by leveraging IT and PLM Technologies.
501-1000 employees
H1B Sponsorship
PROLIM Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (5)
2021 (6)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Prabhu Patil
Founder & CEO
Recent News
2025-03-20
24-7 Press Release Newswire
2024-11-20
Company data provided by crunchbase