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American Express · 1 week ago

Senior Associate - Digital Product Management

Phoenix, Arizona, United States

Full-time

Hybrid

Mid, Senior Level

$89K/yr - $150K/yr

American Express is a well-established company known for its commitment to innovation and customer service. They are seeking a Senior Associate in Digital Product Management to enhance their data strategy for managing customer data, working closely with cross-functional teams to create and implement product requirements and documentation.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Contribute to the creation of the strategy, requirements and detailed roadmap for integrating the global commercial services product experiences into the new customer legal entity profile data system of record

Investigate current state of data capture and data lineage of customer experience journeys which provide Amex with profile data of our customers

Comparing and contrasting the nuances of customer experiences and data capture today, especially considering how the data lineages operate to power the current experiences

Create requirements for standard data capture and data quality requirements across product experiences. Be able to articulate why standardization is important and facilitate refinement with product, compliance and legal partners

Create data flows to visualize data lifecycle from customer through to end use cases including but not limited to anti-money laundering and know your customer screening

Responsible for creating product requirements and associated documentation to clearly communicate to delivery team partners

Creating documentation for a built solution and training others on the new or changed capabilities

Accountable to providing roadmap, status and risk items to program PMO partners

Qualification

Data strategyData managementFinancial services knowledgeData quality requirementsData risk managementAnalytical skillsCross-functional collaborationDocumentation skillsCommunication skills

Required

Experience effectively working in a matrix organization alongside multi-national and cross-functional teams

Direct experience querying data systems and investigating potential data anomalies

Knowledge of the financial services industry and financial crimes regulations

Experience related to organizing data for high performing data platforms, sensitive data elements, structured and unstructured needs

Ability to put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues and shareholders

College degree in engineering, technology management, analytics or business or equivalent education